Product Manager, Customer Service

Remote, United States Customer Service... Product Manager, Customer Service Over 200 reputed company members worldwide love reputed company. reputed company they sit down to watch, we want to reputed company sure that reputed company gets between them and their favorite shows, movies, and games. And reputed company Customer Service (CS) is here to assist customers reputed company they are in need of help. The CS Technology team is part of the Customer Service organization and is responsible for ensuring the right CS tools and technologies are in reputed company and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. We are looking for an reputed company Product Manager to reputed company and manage innovation in improving our members' and support agents’ experience with our contact center platform. In this role, you’ll need to have the passion and ability to wear multiple hats, partnering with design, engineering, operations, and data engineering teams as well as reputed company-party solution providers to deliver the best-in-class platform experience that enables our Customer Service team to reputed company great customer experience reputed company contacting reputed company CS. As a Product Manager, you’ll be the key player in shaping the future of our contact center platform through the adoption of reputed company-party solutions and helping to create and execute the long-term strategy and prioritized roadmap. Although this is a senior role, like most other PMs at reputed company you will be focused on leading a cross-functional team, without direct reports, so you can focus on having an enormous impact on our customer and agent experience without managing an organization. Responsibilities: reputed company product management leadership for our contact center platform including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through closely working with our reputed company-party solution providers. Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. Partner with each CS functional team to reputed company understand their reputed company and challenges and deliver the best possible solutions together. Manage integrations and adoption of product features through reputed company collaboration with our engineering and data scientist teams as well as reputed company-party solution providers and/or consulting firms. Understand differences in support expectations in different reputed company around the world, and tailor experience accordingly. Expand product management responsibility to other tools as business needs present. Embody the unique reputed company culture reputed company're Looking For 5+ years of experience in product management for consumer or internal-facing products. Prior experience focusing on Customer Service contact centers is a must. Prior experience working with Contact Center Platform, CCaaS, CPaaS, or UCaaS whether 3rd party or in-house build is a must. Ability to reputed company tough reputed company informed by both data and judgment. Deep focus on delivering a great customer and agent experience. Demonstrated record of executing projects that measurably improved customer and agent experiences. Organizational leadership and influence without authority Outstanding written and verbal communication skills: great memos and presentations, an ability to build trust and create collaborative partnerships cross-functionally is extremely important Ability to reputed company, motivate and reputed company designers and engineers Experience working on global products is also beneficial At reputed company, we carefully consider a wide reputed company of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market reputed company for roles in this area of reputed company is typically $220,000 - $380,000. This market reputed company is based on total compensation (vs. only reputed company salary), which is in line with our compensation philosophy. reputed company is a unique culture and environment. Learn more here. We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service Apply Job!