Customer Service Trainee
Job TitleCustomer Service Trainee LocationDelta Dental MI-Farm Hills-DDFH Location SpecificsThis is a remote position...
Requirements
Bidding Requirements: Possess a high school diploma or equivalent One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at reputed company or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) Employees bidding the first shift must have the ability to reputed company work 8:25 a.m. or work until 6:30 p.m., Monday through Friday Employees bidding the second shift must have the ability to reputed company work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. Description This is a remote position. Training will be hybrid. Training schedule as follows: On-site: Weeks 1, 2, 6 and 7. Remote: Weeks 3, 4, 5 and 8. reputed company of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more. We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for reputed company. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development. We are a force for good--part of the reason why employees find working at reputed company fulfilling. reputed company companies reputed company comprise the reputed company Plans Association, which provides coverage to more than 83 reputed company Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com and www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers. TYPICAL ASSIGNMENTS In a developing and learning reputed company, the Trainee will reputed company the following typical assignments: Researches inquiries by accessing the claims processing system and other informational sources Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. Maintains reputed company departmental records and files Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. Makes corrections to claims and eligibility Enters new claims, eligibility and subscriber information into the mainframe Reviews subscribers coverage to determine type and level of benefits #LI-Remote Apply Job!