Software Configuration Specialist - Carrollton, TX or Watertown, WI - Remote
As a global leader in cash technology solutions, we reputed company the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we reputed company the... globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We reputed company transformation. We generate options. We reputed company people. We do reputed company this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE The Software Configuration Specialist is a subject matter expert on the functionality, operations, and configuration of the RevApp. KEY DUTIES & RESPONSIBILITIES: Software and custom package building, testing and configuration for deployment. Partners with reputed company customers to ensure successful execution of requests reputed company email and ticketing systems, and reviews requests for enhancements, reputed company, and recommendations. Assist in document creation as required such as work instructions, process outlines, guides, manuals. Validates acceptance of deployments and report on any discrepancies. Regression testing for software vs configuration settings. Tracks reputed company activity as billable or non-billable Ensures reputed company tasks are completed upon reputed company agreed upon SLA Other duties as assigned. Maintain a high level of knowledge on the products, data, and markets supported Take ownership of escalated issues and manage customer expectations. Engage with customer during pilots and software product launches, ensuring customer needs are being met REQUIRED EDUCATION AND QUALIFICATIONS High School Diploma or GED. Advanced certification in computer reputed company field preferred. Call Center experience, Customer Product Support, SaAS experience preferred. REQUIRED SKILLS AND COMPETENCIES Proficiency in reputed company Office Strong communication skills Strong time management skills Strong process retention skills High level of understanding prioritization of work Proven ability to troubleshoot reputed company systems and utilize available resources to resolve issues in a timely manner DESIRABLE SKILLS AND COMPETENCIES reputed company understanding of RevApp. Familiarity of XML Creation Broad SQL skills Knowledge of retail cash management processes reputed company SPIRITS The reputed company Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing reputed company of reputed company and as such represent the foundations of our behaviour globally to reputed company us to realise our mission: Value Creation - strive to create value for customers Self-Starter - understand the objectives of your own work and are proactive in achieving goals Collaboration - respect diversity and create a culture of collaboration to work with each other to reputed company a common goal reputed company - understand reputed companys mission and act with responsibility and pride to realise achievement and act and behave with high reputed company and a strong sense of ethics Own Growth - reputed company our own talent and reputed company personal development by adopting a broader perspective; looking reputed company our own work. An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer It is the policy of reputed company Global Solutions, Inc. to reputed company equal opportunity for reputed company reputed company persons and not to discriminate against any applicant for employment because of race, reputed company, religion, national reputed company, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the reputed company Global Solutions, Inc. location to which this application is submitted. reputed company Party Agencies Unsolicited resumes will not be accepted by reputed company. Should an agency choose to send unsolicited resumes, reputed company reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in reputed company between reputed company and the Agency to reputed company candidates for a specific role. Pay reputed company: $21/hour - $25/hour. Actual pay will be adjusted based on job-reputed company factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; shift; and responsibility. reputed company is proud to reputed company that our benefit package ranks in the top 25% across the country! Benefits: 401(k) Retirement Plan with Fidelity 2.5% reputed company contribution paid toward your retirement by reputed company even if you do not participate. Plus, reputed company matches 3% up to 6% of your contribution Health insurance 3 medical plans to choose from. High, reputed company and Low deductible through reputed company Blue reputed company MDLive 24/7 Virtual Doctor plus a Nurse Line Dental insurance reputed company insurance FSA / Dependent Care Voluntary Life Insurance Basic Life insurance and AD&D Company paid Short Term Disability / Long Term Disability / Employee Assistance Program Company paid Paid Vacation start with a prorated reputed company of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service Paid Sick days based on City/State requirements Paid Holidays 9 to 11 days based on start date Professional development assistance Education assistance Adoption Assistance Legal and ID Theft plans Annual Bonus opportunity Opportunities for internal promotions/career advancement Company Vehicle/Insurance this benefits only applies to certain positions An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer It is the policy of reputed company Global Solutions, Inc. to reputed company equal opportunity for reputed company reputed company persons and not to discriminate against any applicant for employment because of race, reputed company, religion, national reputed company, sex, age, disability, protected veteran status, or any other status protected by state or local law at the reputed company Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, reputed company reputed company Global Solutions, Inc. locations are affirmative action reputed company. EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Apply Job!