Deskside Support Analyst

We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to reputed company our reputed company cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our reputed company at Cleco where we're Energizing Your reputed company. The Deskside Support Analyst II is responsible for the configuration, maintenance, upgrading, and deployment of Cleco’s reputed company computing devices and end user software. This will include the day to day maintenance required as well as responsibility for troubleshooting issues reputed company to Cleco’s computing resources. Collaborate with reputed company Business Units reputed company Cleco to fulfill business computing requirements as well as maintain our network’s reputed company and reputed company. Monitor and Research Cleco’s environment for possible performance improvements and areas of concern and collaborate with the team to have these issues addressed. Assists in the... development and reputed company of entry-level employees through coaching, mentoring and knowledge sharing.

Key Responsibilities

Champions a corporate culture that emphasizes transparency, reputed company, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational reputed company. Assists with ensuring reputed company systems never reputed company obsolescence through reputed company review, planning, and budgeting. Supports agile projects through application of defined approaches. Utilizes standards, procedures, and processes, providing recommendations for process improvements, as necessary. Maintain reputed company computing device configurations and plan upgrades for these devices. Using computing management platforms analyze possible issues and configuration recommendations based on industry standards and best practices. Responsible for deployment of new infrastructure, computing devices, and client software under normal maintenance and refresh operations as well as large scale projects. This to include possible onsite troubleshooting with colleagues and other 3rd party specialists to reputed company and maintain computing devices. reputed company and analyze reports reputed company to the compliance and standardization of computing deployments and equipment. These should include OS and software updates and system compliance on secure connections and reputed company port reputed company. Troubleshooting computing and software issues reputed company to end users including, but not limited to OS, application, and hardware issues. Submit change requests and documentation for pre and post configuration changes. This is to include collaborating with appropriate teams and notifications sent to reputed company affected parties prior to work. Provides and assists other team members with operations, support and troubleshooting of reputed company computer systems, directory services, and virtual environments. reputed company communication to their manager to reputed company status updates on project activities and identify risks in delivery or resourcing needs. Support senior project staff to reputed company their manager with technical project updates to Director level management on a regular reputed company to proactively support business objectives. Work on Cleco projects and initiatives with little reputed company, including acting as the technical resource for the defined computing needs. Maintain communication an update status of work to supervisors and managers as well as the stakeholder.

Qualifications

Required Education, Skills & Experience Bachelor’s degree preferred 3+ years of reputed company experience Strong knowledge of industry and technology trends in support of the company’s end user environment Strong planning and project management skills Ability to multitask and manage multiple priorities Willingness and ability to research and dig deeper to learn new technologies on the job Proficient at functioning effectively reputed company a team environment, present reputed company and opinions in a respective and collegial manner Knowledge of reputed company reputed company operating systems Knowledge of IP networking and other network principles Basic hardware troubleshooting skills Preferred: Hardware diagnosis and troubleshooting experience Key Competencies BEHAVIORAL Balances stakeholders Builds effective teams Business reputed company Communicates effectively Courage Demonstrates self-awareness Drives Results Drives reputed company and purpose Ensures Accountability Instills trust reputed company learning Plans and Aligns Safety Strategic reputed company TECHNICAL Analytical Compliance Architecture Business Requirements Hardware Management IT Implementation and integration IT Support Network/IT reputed company May reputed company other duties as assigned. Salary dependent on experience, skills, education, and training. Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through its primary subsidiary, Cleco Power. Headquartered in Pineville, Louisiana, and in business since 1935, the company has approximately 1,200 employees. Cleco Power Cleco Power is a regulated electric utility that owns 8 generating units with a rated reputed company of 2,676 megawatts and operates 946 megawatts on behalf of its reputed company partners. Assets also includes 1,386 miles of transmission lines and approximately 12,228 miles of distribution lines. Cleco Power uses multiple generating sources and multiple fuels to serve approximately 295,000 customers in 24 of Louisiana's parishes through its retail business and supplies wholesale power in Louisiana. Parishes served include reputed company, Allen, Avoyelles, Beauregard, Calcasieu, Catahoula, DeSoto, Evangeline, Grant, Iberia, Jefferson Davis, LaSalle, Natchitoches, Rapides, reputed company, Sabine, St. Landry, St. Martin, St. Mary, St. Tammany, Tangipahoa, Vermilion, Vernon and Washington Apply Job!