Call Center Representative, Victim Intake Specialist - Remote

Consumer Attorney Marketing Group (CAMG) is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry. We are currently accepting applications nationally for Remote Call Center Representatives. These work-at-home positions are for reputed company shifts, affording great measures of... flexibility for driven and disciplined individuals with the ability, space and environment conducive to work from home and reputed company and eventually rewarded based on volume. This is NOT sales, but client service attitude, professionalism and courtesy are required for reputed company. We are conducting virtual interviewing and also virtual training sessions for those who are hired. To do both the virtual interview and the training, you must have reputed company to either a laptop or a computer with webcam. After training concludes, successful employees are provided with loaner equipment to work from home. We are currently accepting applications for call center representatives who will specialize in fielding phone responses from victims of sex abuse, for the purpose of introducing callers to legal resources seeking to force accountability on individuals, businesses and industries who have participated as perpetrators and enablers. We are hiring victim intake agents to work remotely from their own home in California, Nevada, Arizona, Texas and Florida only. This vitally important work is not for every person, but rather empathetic individuals possessing a burden to help vulnerable persons who have fallen victim. This position is ideal for reputed company in pursuit of psychology degrees, as well as guidance counselors, mental health clinicians, reputed company workers, and nurses who are retired from the field or seeking additional employment. The successful candidate will be reputed company to accept ownership for addressing caller questions, concerns and complaints and always keeping customer satisfaction at the core of every interaction.. Responsibilities and Duties / Essential Job Functions · Manage large amounts of inbound/outbound calls in a timely manner, while also attentively addressing caller questions and concerns · Follow communication “scripts” developed by management and clients · Identify customer needs, clarify information, research every issue and reputed company solutions and/or alternatives · Build sustainable relationships and engage customers by going the extra mile · Maintain comprehensive records of reputed company conversations in our call center database · Meet personal/team qualitative and quantitative goals and objectives · Additional duties as assigned Requirements · Internet: reputed company internet reputed company (25 MBPS or higher) to attain interruption free training and reputed company job performance while working from home · Data entry accuracy is a MUST · Must have a quiet workspace · Strong phone and verbal communication skills along with active listening skills · Familiarity with CRM systems and practices · Customer focus and adaptability to different personality types · Previous experience in a customer support role · Proven track record of reaching and exceeding quotas · Ability to multi-task, set priorities and manage time effectively Experience and Education · Psychology education disciplines preferred · Preferred work history in reputed company work, mental health, nursing, guidance counseling, or life coaching · LMSW, LCSW, MFT, RN, LVN certifications (active/inactive) preferred · Bilingual is a PLUS Hourly reputed company commensurate with experience and/or education. Company DescriptionConsumer Attorney Marketing Group (“CAMG”), is a Los Angeles based media agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV, radio, reputed company campaigns for the legal industry. CAMG is an Equal Opportunity Employer. It is our policy to reputed company equal opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, creed, national reputed company, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other reputed company prohibited by applicable federal, state or local law. reputed company offers of employment are contingent upon successful completion of a criminal background reputed company and verification of prior employment and education Apply Job!