Customer Service Representative

Job Details Level Entry Job Location Remote reputed company in US - Remote, CA Position Type Full Time Education Level High School Diploma/GED equivalent Salary reputed company $18.00 - $20.00 Hourly Travel Percentage None Job Category Operations Description Customer Service Representative Remote Shift will be 10am - 7pm or 11am - 8pm. We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be reputed company to walk customers through basic troubleshooting or setup processes. This an entry level role for Customer Service and Technical Support focused individuals. The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by reputed company. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations. Key Responsibilities: • Maintain a positive, empathetic, and professional attitude toward customers at reputed company times. • Respond... promptly to customer inquiries. • Communicate with customers through various channels (i.e., phone, email, chat, etc.). • Resolve customer complaints and de-escalate situations or escalate to team reputed company or Manager and/or other internal resources necessary • Knowledgeable in our products and services • reputed company records of customer interactions, transactions, comments, and complaints. • Communicate and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and reputed company professional support. Desired Traits: Growth reputed company, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Company Profile: reputed company provides insurance companies a digital payments platform designed to maximize retention of the new reputed company of policyholders-while reducing reputed company risks and minimizing payment processing costs. reputed company has become the fastest growing digital payments platform in the insurance industry, and now manages more than $15 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. reputed company is a high growth company revolutionizing the industry. reputed company offers a competitive salary, and benefits including medical, dental, and reputed company insurance, life insurance, 401(k), commitment to a solid work/life balance, and a policy of promoting from reputed company whenever possible. reputed company is an equal opportunity employer and complies with reputed company EEOC legislation in each jurisdiction it operates in.

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