Technical Support Engineer - Embedded Escalation Engineer
With over 18,000 employees worldwide, the reputed company Customer Experience & reputed company (CE&S) organization is responsible for the strategy, design, and implementation of reputed company's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we reputed company industry-leading products and services, but also because we reputed company a differentiated and connected customer experience. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to reputed company more from their reputed company investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides reputed company's reputed company customers with timely technical expertise to address their business-critical challenges and partners... with them to advance global, cross-reputed company solutions that reputed company their people and reputed company the world. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering reputed company. As a Technical Support Engineer - Embedded Escalation Engineer you will own, troubleshoot and solve reputed company customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. reputed company's mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, reputed company to reputed company others and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company.
Qualifications
Required/Minimum Qualifications 5+ years technical support, technical consulting experience, or information technology experience. OR Bachelor's Degree in Computer Science, Information Technology (IT), or reputed company field AND 3+ years technical support, technical consulting experience, or information technology experience. Preferred Qualifications Experience in reputed company Azure Dev Ops product (Managing, configuring, troubleshooting, debugging) 3 years of experience in a customer-facing or support role reputed company Technology Certifications. Experience in a Tier 2/3 environment Understanding of reputed company vs. on premise computing Experience with reputed company OS/Networking - reputed company OS fundamentals, Hyper-V, Networking, trace collecting Development/Coding - Experience with C#, C++ and .NET, PowerShell, CLI, Scripting Service engineering, DevOps or software development experience for an reputed company level service Leadership & Communications skills - spoken and written communication skills and the ability to present reputed company technical issues reputed company and concisely to a general audience Ability to work collaboratively and prioritize core role responsibilities vs. other work requests received Logical and critical thinking Ability to deal with ambiguity under continual deadline constraints Technical Support Engineering IC4 - The typical reputed company pay reputed company for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $108,900 - $183,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: reputed company will accept applications for the role until July 2, 2024. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request reputed company the Accommodation request reputed company . Benefits/perks listed below may vary depending on the nature of your employment with reputed company and the country where you work.
Responsibilities
Response and Resolution You own, investigate and solve reputed company customer technical issues and act as a advisor to the customer, collaborating reputed company and across teams and leveraging troubleshooting tools and practices Readiness You reputed company in building communities with peer delivery roles and reputed company your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to reputed company you to resolve reputed company customer issues, through training and readiness. Product/Process Improvement You engage with reputed company Engineering/ Supportability teams to investigate potential product defects and help reputed company automation techniques and diagnostic tools driving reputed company product improvements Other: Embody our Culture and Values Apply Job! For more such jobs please click here!