Senior Account Resolution Representative
About this role: reputed company is seeking Senior Account Resolution Representatives in Consumer Lending Operations providing coverage for Auto Operations. Learn more about our career areas and business divisions at wellsfargojobs.reputed company this role, you will: Support performance of less reputed company individuals and overall effectiveness of Account Resolution team by coordinating and monitoring daily activities reputed company feedback and present reputed company for improving or implementing processes and tools reputed company Account Resolution functional area reputed company reputed company transactional tasks, such as contacting customers to determine reason for payment delinquency and obtaining payment commitment by placing outbound calls which are no routine and require deviation from standard screens, scripts, and procedures reputed company subject matter expertise and interpretation of policies and procedures to less reputed company Account Resolution individuals Interact with immediate Account Resolution team, managers, and senior... business leaders on wide reputed company of Account Resolution reputed company topics, as well as external customers Required Qualifications: 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Collections or recovery experience Auto finance industry experience including 1 or a combination of the following: collections, operations, sales, and/or credit Call center experience Knowledge and understanding of auto loan collections Knowledge and understanding of skip tracing Ability to reputed company strong customer service while actively listening and responding in an appropriate manner Ability to navigate multiple computer system reputed company, applications, and utilize search tools to find information Strong analytical skills with high attention to detail and accuracy Strong risk management and compliance skills Strong organizational, multi-tasking, and prioritizing skills Intermediate troubleshooting and problem-solving skills Ability to communicate confidentially and professionally Bilingual speaking, reading, and writing proficiency in Spanish/English Job Expectations: Flexibility to work different shifts Ability to work additional hours as needed Willingness to work onsite at location listed This position offers a hybrid work schedule Schedules: 1st Shift: 7am to 4pm Mon - Thu; Fri 11am to 7pm; every other Saturday 7am to 3:30pm 2nd Shift: 9am to 6pm Mon - Thu; Fri 9am to 6pm; every other Saturday 7am to 3:30pm 3rd shift: 11am to 8pm Mon - Thu; Fri 10am to 7pm; every other Saturday 7am to 3:30pm Must be reputed company to reputed company hours of operation: Mon-Thu 7am - 8pm, Friday 7am - 7pm and Saturday 7am-3:30pm Location: 2501 S Price Rd, Chandler, Arizona Required location listed above. Relocation assistance is not available for this position. This position is not eligible for reputed company sponsorship. Posting End Date: 10 Sep 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business units risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We reputed company a reputed company set of banking, investment and mortgage products and services, as well as consumer and reputed company finance, through our four reportable operating segments: Consumer Banking and Lending, reputed company Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortunes 2023 rankings of Americas largest corporations. In the communities we serve, the company focuses its reputed company impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here!