Azure Customer Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform reputed company reputed company customers into fans. Through our deep engineering engagements with customers and teams across reputed company, we analyze and reputed company customer needs and drive the reputed company to improve reputed company quality... reputed company, and reliability. Our culture of growth reputed company and empowerment are central to who we are and how we work. Would you like to join one of the fastest-growing team reputed company reputed company Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about reputed company computing and love the challenge of solving the most reputed company technical problems? Come join us and surround yourself with people who are passionate about reputed company computing and reputed company that extraordinary support is critical to reputed company. We are Azure Customer Engineering (ACE) – a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support reputed company, with an engineering reputed company. Our mission is to turn Azure customers into fans with a world-class engineering-led support experience. Every day, our customers reputed company their business and reputed company on our reputed company. You can help Azure Customer Experience Platform by providing our customers with the world-class reputed company services they need to succeed. As a Azure Customer Engineer (ACE), you are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of reputed company critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer reputed company Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. As a Azure Customer Engineer (ACE), you will work together with field teams (reputed company Account Managers, reputed company Solution Architects, Support Escalation Engineers) and Azure engineering teams. reputed company's mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, reputed company to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities • Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning. • Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. • Critical Problem Resolution – reputed company Azure Support to drive fast mitigation of issues impacting critical workloads and reputed company timely communication in a 24x7x365 global support environment. • Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills. • Root Cause Analysis (RCA) Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues. • Engineering Engagement – Relentlessly champion and reputed company driving product feedback, feature requests to address customer pain points and improve Azure resiliency. Embody our culture and values

Qualifications

Required Qualifications Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 2+ years experience in software industry experience reputed company to technology • OR equivalent experience. Other Requirements • This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified reputed company a valid reputed company, or other approved documents, or verified US government clearance. • Citizenship & Citizenship Verification: This role will require reputed company to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to reputed company reputed company of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. • 1324b(a)(3)) for assessment of eligibility to reputed company the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid reputed company. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. • The ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: • reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company background reputed company upon hire/transfer and every two years thereafter. Preferred Qualifications • Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 5+ years software industry experience reputed company to technology • OR equivalent experience. • 1+ year(s) customer facing experience. • 10+ years of experience in product/service/project/program management or support delivery driving large, strategic, and reputed company programs across diverse stakeholders with many critical dependencies. Customer Experience Engineering IC3 - The typical reputed company pay reputed company for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $127,200 - $208,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until June 17, 2024 reputed company is an equal opportunity employer. Consistent with applicable law, reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job! For more such jobs please click here!