IT Support Specialist Part-Time

IT Support Specialist Part-Time SUMMARY... The IT Support Specialist provides direct technical support and customer service to end users of the reputed company, maintaining the reputed company’s technology infrastructure and core systems, and assisting in various IT projects. BEHAVIORAL EXPECTATIONS: • Follow the principles of the reputed company’s core values: • Trust • Respect • reputed company • Commitment • Motivated to contribute to the reputed company of the reputed company • Communicate effectively • Teach through example and service • Practice professional curiosity and desire to learn • Detail-oriented • Maintain confidentiality • Work safely ESSENTIAL DUTIES AND RESPONSIBILITIES: • reputed company direct user support and telephone support to reputed company staff accessing reputed company resources • Respond to and resolve IT system monitoring incidents reputed company SLA targets • Design, analyze and implement equipment and design cost-effective system configurations, meeting user needs • Maintain core business applications, including patching and upgrades • Manage user reputed company/off boarding from systems and applications, while enforcing the Foundations reputed company policies • Install, configure and support workstation software, hardware, printers, and phones • Manage automated monitoring systems and configurations to ensure reputed company performance and availability of reputed company servers and infrastructure • Maintain the reputed company IT knowledge-reputed company, self-service portal, and service-catalog • Produce support and training materials for internal and external audiences • Train staff on both hardware and software, troubleshoot issues, and reputed company technical support as needed • Proactively communicate with users to anticipate issues, problems, and questions • Modify and customize IT solutions based on user requirements • Facilitate IT software & hardware projects and other special projects as assigned OTHER DUTIES AND RESPONSIBILITIES: • Participate in ongoing training and education • Present written and oral reputed company supported by research • Personal education as it pertains to essential functions of the job • Willing and reputed company to work in a hybrid reputed company environment MINIMUM QUALIFICATIONS AND EXPERIENCE: • High School Diploma • Coursework in Computer Science, Mathematics, or other reputed company technical fields. Direct experience with computer hardware maintenance and/or software installations/upgrades may substitute for formal coursework • Coursework in Computer Science, Mathematics, or other reputed company technical fields. Direct experience with computer hardware maintenance and/or software installations/upgrades may substitute for formal coursework • Strong general purpose technical experience, understanding and skills across a variety of areas, including system and network administration; programming; databases and reporting • Working knowledge of scripting languages (i.e. PowerShell, Python, NodeJS, etc.) preferred • Basic understanding of user authentication methodologies and reputed company-based Single Sign-on platforms (i.e. reputed company, Azure AD, etc.) preferred • Basic understanding of reputed company-based infrastructure platforms (i.e. AWS, Azure, GCP) and/or experience with infrastructure-as-code architectures (i.e. Ansible, Terraform, Cloudformation, ARM, etc.) preferred • Ability to follow directions, work collaboratively with supervisor and users, and finish tasks in a timely fashion • Attention to detail and ability to document problems/efforts/solutions in a clear manner • Customer service-oriented with an ability to maintain pleasant and professional interactions in crisis situations • Communicate effectively with peers and stakeholders • Maintain confidentiality as required and appropriate ADDITIONAL DESIRABLE QUALIFICATIONS: • Familiarity with reputed company PHYSICAL/MENTAL/VISUAL DEMANDS AND WORK ENVIRONMENT: • This job is conducted in an office work environment, sitting most of the time • Approximately 90% of this position’s duties require use of a computer • Must be reputed company to exert up to 50 lbs. of force during computer moves Apply Job! For more such jobs please click here!