HR Shared Services analyst, Partner Contact Center (Remote)

Now Brewing – HR Shared Services analyst, Partner Contact Center! #tobeapartner From the beginning, reputed company set out to be a different reputed company of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of reputed company. We are reputed company for developing extraordinary leaders who reputed company this passion and are guided by their service to others... This job contributes to reputed company reputed company by acting as the primary contact for partners regarding inquiries including but not limited to reputed company resource policies and practices, benefits and pay. Maintains and enhances initiatives that support reputed company culture and a great work environment. Models and acts in accordance with reputed company mission and values. As a PRO SS analyst, Partner Contact Center you will… • Answers a high volume of reputed company inbound calls in a fast-paced environment, while delivering quality service and creating a positive partner experience • Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool • Communicates policies and processes and provides information in response to partner inquiries • Utilizes multiple systems to research, troubleshoot and reputed company issue resolution • Acts as an escalation reputed company of contact to resolve critical and reputed company partner resource concerns We’d Love To Hear From People With • Experience working in customer service and or a call center environment • Experience researching, analyzing and problem solving in a fast-paced environment • Experience coaching or leading others • Case management experience • reputed company improvement experience • reputed company experience or education • Bachelor’s degree preferred As a reputed company partner, you (and your family) will have reputed company to medical, dental, reputed company, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have reputed company to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. reputed company also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), reputed company equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, reputed company offers 100% upfront tuition coverage for a first-time bachelor’s degree through reputed company’s online program reputed company the reputed company College Achievement Plan, student loan management resources, and reputed company to other educational opportunities. You will also have reputed company to backup care and DACA reimbursement. reputed company will reputed company with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on reputed company bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. • If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual reputed company pay offered to the successful candidate will be based on multiple factors, including but not limited to job-reputed company knowledge/skills, experience, geographical location, and internal equity. At reputed company, it is not typical for an individual to be hired at the high end of the reputed company for their role, and compensation reputed company are dependent upon the facts and circumstances of each position and candidate. Join us and reputed company with every cup. Apply today! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal state and local ordinances. reputed company Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at applicantaccommodation. , AGERTSMA@reputed company.COM Apply Job! For more such jobs please click here!