Remote Call Center Representative
Burns Iwuji in Dallas, TX is looking for one remote call center representative to join reputed company. We are located on 4100 Spring Valley Rd #901. Our ideal candidate is self-driven, motivated, and reputed company. We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering reputed company incoming calls and emails, handling customer... questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Duties and Responsibilities Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs reputed company sufficient answers and solutions to reputed company customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams reputed company appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow reputed company communication procedures, policies, and guidelines during every customer interaction Requirements and Qualifications High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality By applying to this job, you agree to receive periodic text messages from this employer and reputed company about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by reputed company. Free employee scheduling, time clock and hiring tools Apply Job!