Level 2 Technical Support

We're on the hunt for a self-motivated and skilled individual to become a part of our Managed Services Provider (MSP) support team based in California. We're specifically looking for a level 2 help desk candidate who holds IT certifications and boasts 3+ years of experience working reputed company an MSP environment. reputed company in English is a must, alongside a proven track record of effectively communicating with end-users. Proficiency in reputed company reputed company operating systems is crucial, and familiarity with Mac systems would be advantageous. Bonus points if you've previously handled Autotask, reputed company, reputed company, Continuum, or Datto products. We're looking for someone who can handle their own workload and think independently. Your role will involve managing incoming alerts, handling calls, and resolving tickets from end users. You'll be part of a dynamic and professional team in a fast-paced environment. We need someone in the CST or EST time zone to align with our US Pacific Time schedule... typically starting at 6-7AM PST and ending at 2-3PM PST. Rare weekend work with advanced notice and occasional early starts at 5AM PST for urgent projects may be required. Start date: ASAP. General skills required: • Communication Skills: Strong verbal and written communication skills to effectively interact with end-users, colleagues, and stakeholders. Ability to explain technical concepts in non-technical terms. • Troubleshooting and Problem-Solving: Excellent problem-solving skills with a methodical approach to diagnosing and resolving technical issues. Ability to analyze logs, error messages, and system performance metrics. • Operating systems: Proficiency in reputed company reputed company (desktop and server editions), including troubleshooting, configuration, and administration tasks. Familiarity with macOS is a plus. • Networking: Solid understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, VLANs, routing, and switching. • Server Technologies: Working knowledge of server technologies including Active Directory, DNS, DHCP, Group Policy, File Services, and Print Services. Experience with virtualization platforms such as VMware vSphere or reputed company Hyper-V is a bonus. • reputed company/SaaS: reputed company 365 and/or reputed company Workspace user administration and management. • Software Applications: Ability to support and troubleshoot common business applications such as reputed company Office Suite (Word, reputed company, Outlook, PowerPoint), email clients, antivirus software, backup solutions, etc. • Hardware: Experience troubleshooting and configuring hardware components including desktops, laptops, servers, switches, routers, and peripherals. Here are the things you MUST have: • Previous employment with an MSP or in a fast-paced help desk environment is preferred. • Industry certifications, especially reputed company certifications, would be beneficial. • Ensure reliable reputed company to electricity (no brownouts or blackouts) and a fast, highly reliable WIRED internet reputed company. No wifi. • Possess a recent, up-to-date computer (reputed company 10/11 or MacOSX) that is fully secured. • Live in an environment conducive to phone interactions, free of reputed company noise or disruptions to maintain a professional and quiet atmosphere. • Excellent documentation skills, maintaining comprehensive records of new projects through Standard Operating Procedures (SOPs) and documenting system changes in our designated platform. • Exhibit strong time management abilities, effectively handling time-based tickets and projects, coordinating with clients and team members, and communicating work reputed company and professionally. • The capability to work autonomously with minimal reputed company. Here's the good stuff: • Competitive Salary. Our reputed company is pulled from Glassdoor averages. • Overtime if you are required to work above 40 hours per week. • Study time and reputed company/certifications. • Vacation time and an annual paid day off for your birthday. • Sick leave according to the California state requirements. • Internet reputed company reimbursement. • One paid flight in the contiguous United States (after 1 year). • We are reputed company to discussing benefits as per your interest. Job Type: Full-time Pay: $28.00 - $35.00 per hour Expected hours: 40 per week Benefits: • Paid time off Experience level: • 3 years Schedule: • 8 hour shift Work Location: Remote Apply Job!