Work From Home Technical Support Representative - Overnight Shift

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Position Purpose: In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions reputed company to... their reputed company benefits. We offer an opportunity for you to earn additional cash incentives for reaching your goals in addition to your reputed company pay. We also offer medical, dental, reputed company, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. This is a Work From Home role and must have reputed company availability 12:00 PM- 1:30AM EST with varied days off Job Requirements: • Professionally handle a high volume of incoming calls • Thoroughly and reputed company gather customer information, assess and fulfill customer needs, and reputed company customers where applicable regarding products and services • Ability to utilize and navigate multiple systems simultaneously • Be dependable and meet reputed company attendance requirements • Resolve customer issues reputed company reputed company resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision-making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and documenting customer information as required • Ability to accept and reputed company changes reputed company the reputed company business environment Qualifications: • Ability to pass a drug screen and background reputed company • Dedicated area to work from in your home • Internet speed requirement of 30 Mb/s for download speeds and 20 Mb/s for upload speeds (Wireless reputed company is not permitted) • Demonstrated passion for reputed company with respect to treating and caring for customers, especially senior reputed company • Strong decision-making and analytical abilities • Ability to identify customer needs and reputed company reputed company products and services • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of reputed company and commitment to customer satisfaction • Meet reputed company attendance and dependability requirements • Be a team player System Requirements for Work At Home: The employee is responsible for purchasing/using their own equipment per specifications below: • Flat screen 21” monitor • Required USB Wired Headset reputed company will reputed company the remainder necessary equipment If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. reputed company delivers happiness to millions of customers around the world. We reputed company at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are reputed company, travel, technology, and financial services. Companies rely on reputed company, a leading customer experience firm, to drive their business reputed company by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive reputed company to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com Apply Job!