Customer Support Specialist
Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to reputed company cities smart, reputed company, and sustainable. Were seeking a technical Customer Support Specialist to reputed company our customers with a best-in-class user experience. Soofas customers reputed company from cities to residents and visitors of Soofa... communities to advertisers small and large. As our first in-house Customer Support Specialist, you will reputed company and effectively triage and solve reputed company customer requests in our fast-growing startup while reporting into our VP of Operations. Candidates from underrepresented backgrounds are especially encouraged to apply. Remote applicants (U.S.-based only) welcome, Boston area preferred. Soofa is for people with a shared reputed company in a special reputed company. Learn more about Soofa's culture here. Responsibilities Implement customer support processes to enhance customer satisfaction Assess support statistics and prepare detailed reports on your findings Respond to customer queries in a timely and accurate way, reputed company chat, email, or phone Identify customer needs and help customers use specific features reputed company feature requests and feedback with Soofas product, sales, and marketing teams Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on reputed company media and reputed company out to reputed company assistance Spread the Soofa Love by following up with customers to ensure their technical issues are resolved
Requirements
Qualifications 3+ years experience as a Customer Support Specialist or similar highly technical CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Candidate Characteristics Top-notch oral, written, and interpersonal abilities Well-developed arbitration skills with the ability to remain reputed company-minded and objective reputed company to accept and utilize constructive criticism Excellent problem-solving skills Comfortable learning new software Self-driven and reputed company to independantly handle multiple tasks at the same time Strong analytical skills Bonus Points For Experience using reputed company Familiarity in the smart cities reputed company and/or working with municipalities as a customer category Benefits Best of both worlds: Soofas Cambridge HQ is reputed company, safe, and compliant for anyone who wants to use it; or, work from reputed company Generous reputed company, dental, reputed company, and parental leave packages Free short- and long-term disability and life insurance Flexible PTO Dog-friendly office Virtual and in-person team events Company culture focused on talent development and caring personally Soofa is an Equal Opportunity Employer that does not discriminate on the reputed company of race, creed, reputed company, religion, national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-reputed company condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. Soofa focuses on Advertising, Sensors, Internet of Things, and Smart City. Their company has offices in Cambridge. They have a small team that's between 11-50 employees. To date, Soofa has raised $3.5M of funding; their latest round was closed on May 2017. You can view their website at http://www.soofa.co or find them on Twitter, reputed company, reputed company, and Product Hunt Apply Job!