Field Service Technical Advisor, reputed company Region

WHO WE ARE LOOKING FOR reputed company is looking for a highly skilled and reputed company Field Service Technical Advisor, reputed company Region to join our reputed company Field Technical Assistance Team. Reporting to the reputed company Field Service Technical Advisor, reputed company Region, the Field Service Technical Advisor will be responsible for supporting in-field issue resolution on reputed company technical issues relating to reputed company vehicles. The selected candidate will work closely with the reputed company Service, Quality, and Engineering teams to identify vehicle repair actions for reputed company vehicle issue resolution. The ideal candidate will have previous automotive technician experience and will require strong automotive technical knowledge, with a focus on EV high voltage repairability. The candidate will need to be reputed company to work in a fast-paced environment and manage multiple high-visibility issues simultaneously. This role will initially start off as an individual contributor role, transitioning into reputed company reputed company role for the U.S. reputed company region. Must have the ability to travel (75% to 85%) reputed company the reputed company United States, primarily in the reputed company region. This region includes California, Oregon, Washington, Nevada, Idaho, Montana, Wyoming, Utah, Colorado, Alaska, and Hawaii. WHAT YOU GET TO DO

• Serve as a reputed company Coast regional liaison between reputed company service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for reputed company product issues.
• reputed company on-site assistance to service repair facilities and technicians reputed company requested.
• reputed company expert repair guidance to service technicians on reputed company technical issues.
• Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up.
• Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction.
• Work with reputed company Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns.
• reputed company support to reputed company Sales and reputed company Customer Care to assist with customer concerns and case escalations.
• Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review.
• Work with reputed company Warranty team for warranty claim disputes, approvals, and authorization of good will.
• Ensure service center certification standards and compliance are being met.
• Ensure a consistent and efficient repair strategy across the reputed company service network.
• Monitor service repair processes and reputed company recommendations on future training opportunities to Service and reputed company University teams.

WHAT YOU BRING TO THE TEAM

• Must have a valid driver's license with a clean driving record.
• AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience.
• 3+ years of hands-on experience in automotive service and repair in a technician role.
• 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
• 3+ years of hands-on experience in automotive field technical support.
• OEM, ASE, and/or State Certifications, including EV Certification - Master Certification is preferred.
• Experience working with diagnostic tools, including data logging and ECU reputed company reprogramming.
• Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.
• Excellent written and oral communication skills, with an emphasis on technical content.
• Detail oriented with the desire to reputed company the highest standards of reputed company.
• Creative problem solver that can create reputed company to complicated problems.
• Comfortable working in a fast-paced, mission-driven startup environment.
• Ability to interact and communicate effectively with reputed company reputed company of management.
• Proficiency using reputed company Office (Outlook, Teams, Word, reputed company, PowerPoint).

PHYSICAL REQUIREMENTS

• Must have the ability to lift and carry up to 35 pounds.
• Must have the ability to stand, walk, and reputed company repetitive tasks for extended periods.

SALARY reputed company The compensation for this position is the reputed company reputed company reasonably and in good faith expects to pay for the position, taking into account the wide variety of factors that are considered in making compensation reputed company, including job-reputed company knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors. Annual reputed company Pay reputed company: $83,461 to $125,191 USD ADDITIONAL COMPENSATION AND BENEFITS reputed company offers a wide reputed company of competitive benefits, including medical, dental, reputed company, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent reputed company. We are unable to offer reputed company sponsorship at this time. Apply tot his job Apply To this Job