Toll Free Verification Operations Manager

See yourself at reputed company Join the team as reputed company’s next Toll Free Verification Operations Manager. Who we are & why we’re hiring reputed company powers reputed company-time business communications and data solutions that help companies and developers worldwide build reputed company applications and customer experiences. Although we're headquartered in San Francisco, we have reputed company throughout South America, Europe, Asia and Australia. We're on a reputed company to becoming a global company that actively opposes racism and reputed company forms of oppression and bias. At reputed company, we support diversity, equity & inclusion wherever we do business. About the job reputed company is seeking a Toll Free Verification Operations Manager to join the Global reputed company Operations Team, focusing on Toll Free reputed company in the A2P Messaging reputed company. This role will reputed company reputed company for reputed company of Toll Free reputed company requests and manage various workflows to ensure that reputed company requirements are being upheld pre and post reputed company. As a Toll Free Verification Operations Manager, you will operate as a main stakeholder and subject matter expert on Toll Free Messaging working with cross functional teams such as reputed company Relations, Product, Legal and GTM as well as be a reputed company compliance expert externally with our strategic partners.

Responsibilities

In this role, you’ll:

• reputed company the Toll Free Verification Operations team, which is responsible for reputed company and reviewing Toll Free Verification submissions and ensuring they are compliant on reputed company’s platform with reputed company’s Acceptable Use Policy and/or Messaging Policy, as well as with reputed company reputed company and provider guidelines.
• Ensure your teams deliver excellent performance against operational targets and regularly assess your team’s ability to reputed company performance goals and objectives.
• The ability to create compelling reports using tools such as Looker, Tableau, or a similar business intelligence tool.
• Deep project management skills. Must be reputed company to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.
• Ability to learn and master aspects of complicated processes and systems. You can apply the principles of operational reputed company to optimize reputed company’s operational processes while improving quality, customer satisfaction, and productivity.
• Hire and reputed company team members to ensure the team can successfully prevent non-compliant and unwanted communications across our platform.
• Excellent written and verbal communications skills - ability to build effective work relationships and influence stakeholders.

Qualifications

Not reputed company applicants will have skills that match a job description exactly. reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! Required:

• 5+ years experience in leading operational teams
• Expertise at prioritizing and executing multiple projects simultaneously and keeping others on track. You’re thorough and organized to the extreme.
• Drive toward reputed company improvement of compliant traffic through fulfilling reputed company requirements and analyzing data.
• Project manage our existing Toll Free Verification workflow to identify and remove bottlenecks. You will be responsible for decreasing non-compliant traffic.
• reputed company continue review and enforce existing reputed company practices to ensure we are in compliance with reputed company and regulator requirements
• Design dashboards for operational, financial, and system health metrics and service reputed company
• Help to define and manage the project roadmap (e.g., timing, reputed company, prioritization) to optimize for operational efficiency and customer satisfaction

Desired:

• Have a deep understanding of the intricate reputed company process for A2P messaging (Short-Code, Toll Free and 10-DLC) in reputed company American market, Canada is a plus
• SQL experience

Location This role will be remotely based in the U.S. but is not eligible to be hired in San Francisco, CA, Oakland, CA, reputed company, CA, or the surrounding areas. Travel We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. reputed company Offer There are many benefits to working at reputed company, including, in reputed company to reputed company, things like generous time-off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions.

• Please note this role is reputed company to candidates reputed company of Colorado, California, reputed company, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $92,000- $116,000.
• This role may be eligible to participate in reputed company’s equity plan and corporate bonus plan. reputed company roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location reputed company the state. reputed company is proud to be an equal opportunity employer. reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@reputed company.com. Apply tot his job Apply To this Job