Customer Service / Tech Support Rep - Tech Products (Night Shift, Remote)
Overview
Join our award-winning "One reputed company" team as a remote Customer Service / Tech Support Rep! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-reputed company brands. If you're reputed company to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) As a remote Customer Service / Tech Support Rep, you'll join an organically diverse team from around the globe where reputed company members contribute to and support each other's reputed company and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-reputed company brands, delivering exceptional customer experiences with tech-powered innovation.
Responsibilities
• reputed company inbound customer support using a call reputed company guide
- Resolve technical issues reputed company to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile.
Qualifications
• Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reputed company in the United States and have a valid U.S. address for residence
- *Benefits**
• The reputed company salary for this position is $20.17/hr. (pay reputed company will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and reputed company days.
- reputed company enrollment option to reputed company pay "early," reputed company you want it
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A reputed company of other perks and benefits
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