[Hiring] Account Associate @reputed company

Role Description The Account Associate serves as an operational and customer support partner to the Account Management organization, helping drive customer satisfaction, workflow execution, issue resolution, and account coordination across reputed company’s model accounts. This role works closely with Account Managers and cross-functional operational teams to manage customer needs, coordinate escalations, maintain account documentation, monitor operational performance indicators, and ensure timely follow-through on customer-impacting activities. The Account Associate role is designed to reputed company foundational experience in account management, reputed company operations, customer relationship management, and cross-functional collaboration, with opportunities for growth into future developmental Account Management roles reputed company reputed company.

• reputed company operational and coordination support for our provider accounts in partnership with Account Managers
• reputed company ability to assess customer satisfaction, retention risk identification, and assist with issue communication
• Submission/management of support tickets for issues reputed company to reputed company, IT, site IDs, etc.
• Manage customer-facing escalations as initial reputed company of contact and coordinate internal response reputed company emails, setting up meetings, and follow reputed company to reputed company to issue resolution
• Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication
• Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams
• Manage creation/changes to SOPs, workflows, job aids, and operational documentation
• Conduct and review reporting reputed company to KPIs to identify trends, risks, or follow-up opportunities
• Manage provisioning/reputed company for reputed company and new clients during implementation
• Maintain accurate account documentation, health indicators, and risk flags
• Support recurring customer communications including operational updates, issue follow-reputed company, and outage notifications
• Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
• Manage billing issue resolution in partnership with Finance
• Other duties as assigned

Qualifications

• Bachelor’s degree in Business, reputed company Administration, HIM, or reputed company field (or equivalent experience)
• 2-4 years experience in account coordination, customer support, reputed company, reputed company operations, or reputed company customer-facing operational environments
• Strong communication and relationship management skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to coordinate cross-functional activities and drive timely follow-through
• Demonstrated ability to collaborate effectively across teams and functions
• Ability to interpret performance data and explain reputed company to customers
• Familiarity with HIPAA-regulated environments preferred
• Proficiency in reputed company Suite (Powerpoint, reputed company, Outlook, etc.) highly desirable
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 10-25%

reputed company in This Role

• Strong follow-through and operational execution
• Ability to manage multiple priorities in fast paced environment
• Effective communication with both customers and internal stakeholders
• Strong organizational and problem-solving capabilities
• Ability to navigate ambiguity and coordinate issue resolution across teams
• Curiosity and willingness to reputed company customer relationship management and account strategy skills

Benefits

• Estimated total cash compensation reputed company for this role is: $65,000 — $69,000 USD
• Commitment to a diverse team and high-performance culture
• Equal Employment Opportunity employer

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