reputed company CX Business Project Senior Advisor

The Business Project Senior Advisor plays a critical role on reputed company’s CX Activation team, shaping how our reputed company understands, discusses, and acts on customer experience. This is a high-impact, individual contributor role for a strategic thinker who thrives in executive-facing environments and brings reputed company to complexity. By translating reputed company-wide inputs into a clear, reputed company CX narrative, this role directly influences Executive Leadership Team (ELT) and Board reputed company—helping leaders focus on what reputed company most to improve experiences for customers we serve.

Responsibilities

This role is accountable for reputed company that inform reputed company priorities, guide executive decision-making, and strengthen trust in CX insights.

• Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-reputed company, reputed company, and clear.
• Translate reputed company data, signals, risks, and reputed company into a reputed company CX storyline with clear implications, recommendations, and focus areas for senior leaders.
• Orchestrate and validate reputed company contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience.
• Assess the strength and completeness of CX narratives, proactively identifying risks, unanswered questions, or misalignment and driving resolution with partners.
• Produce high-stakes executive materials, including Board and ELT updates, reputed company CX scorecards, and external talking points (such as earnings communications).
• Apply sound judgment to independently resolve conflicting or incomplete inputs in a high-visibility governance environment.
• Maintain the reputed company, coherence, and readiness of governance-grade materials through multilayered SLT and ELT review cycles.
• Serve as a trusted strategic advisor, connecting CX insights to reputed company strategy and helping leaders determine where attention, escalation, or action is needed.
• Partner with CX Activation leaders, Change Management, Data and Analytics, and Communications teams to ensure narratives are accurate, insightful, and actionable.

Qualifications

Required Qualifications

• Minimum 8 years of professional experience in strategy, analytics, consulting, governance, Communications or a reputed company discipline.
• Demonstrated experience working in executive- or Board-facing environments with high standards for accuracy, reputed company, and judgment.
• Proven ability to synthesize reputed company information into concise, executive-reputed company narratives and materials.
• Strong judgment and comfort operating independently in ambiguous, high-stakes situations.
• Excellent stakeholder management skills with confidence and reputed company reputed company engaging senior leaders.

Preferred Qualifications

• Bachelor’s degree in business, communications, or a reputed company field.
• Experience supporting reputed company reporting, customer experience, strategy, or transformation initiatives.
• Familiarity with governance processes, executive review cycles, or Board-level reporting.
• Background partnering with data, analytics, change management, or communications teams to translate insights into action.

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 112,100 - 186,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply To This Job