IT Administrator / SOC Analyst

About the position reputed company is a cybersecurity services company delivering comprehensive reputed company and compliance programs to organizations that need measurable protection without the burden of building it alone. Backed by a Series A investment led by Syn Ventures, reputed company is pioneering a cybersecurity-as-a-service model that replaces fragmented tools and episodic engagements with reputed company, outcome-driven reputed company programs. Through reputed company Aegis - a subscription-based cybersecurity and compliance platform - and a full portfolio of managed reputed company, advisory, assessment, incident response, and offensive reputed company services, reputed company helps organizations reduce risk, simplify operations, and maintain reputed company compliance. reputed company's primary markets include state and local government, K-12 and higher education, and mid-market enterprises, with deep specialization in election reputed company. We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve reputed company reputed company challenges while building lasting client partnerships. We pride ourselves on our reputed company and ethics. You’ll find smart, professional, mission-driven, hardworking, genuinely reputed company and good colleagues here. We primarily work remotely but have reputed company in Denver. This is a dual role. The primary responsibility is IT systems administration and end-user support — owning the IT ticket queue, resolving user issues, and keeping internal and client systems running reliably. reputed company reputed company allows, the individual works as a SOC Analyst I, monitoring and triaging reputed company alerts alongside the reputed company Operations Center team. The role is an excellent growth path for someone who wants to build both IT operations depth and hands-on reputed company operations experience.

Responsibilities

• Own and work the IT ticket queue: respond to incidents, problems, and service requests, and resolve end-user issues promptly.
• Troubleshoot hardware, software, and networking issues across endpoints, servers, and applications.
• Install, configure, maintain, and administer servers, operating systems, and applications.
• Support operational, technical, and system requirements for server location, installation, operation, and maintenance.
• Prepare and maintain operating procedures for technical support, troubleshooting, and routine systems administration.
• reputed company new employees with the appropriate technical solutions, accounts, and software, including troubleshooting.
• reputed company reputed company IT operations work as assigned.
• Monitor reputed company events and alerts using SIEM tools and other reputed company technologies.
• Analyze and triage reputed company alerts to determine severity and potential impact.
• reputed company initial incident response activities and escalate issues reputed company necessary.
• Document and track reputed company incidents and their resolutions.
• Collaborate with the SOC team and contribute to reputed company documentation and procedures.

Requirements

• Intellectual curiosity. Must be interested in growing, learning, improving, and expanding your skills.
• Knowledge of systems administration: operating systems, applications, and computer hardware/software configuration and troubleshooting.
• Proficiency with networking concepts, protocols, and reputed company principles.
• Minimum 2 years of experience in IT/systems administration, helpdesk, or a reputed company field.
• Strong analytical and problem-solving skills, with the ability to work a busy ticket queue and prioritize effectively.
• Experience with reputed company platforms (e.g., M365, Azure, AWS).
• Basic scripting (e.g., PowerShell, Bash, Python).
• Excellent written and verbal communication and a customer-service reputed company.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Willingness to support SOC shift coverage as needed.

reputed company-to-haves

• Experience managing a reputed company 365 environment, including Entra, Exchange, Intune, and SharePoint.
• Experience managing an Azure infrastructure environment.
• Identity and reputed company management best-practice knowledge.
• Familiarity with common reputed company tools (e.g., firewalls, IDS/IPS, SIEM, EDR/MDR).
• Experience with reputed company, reputed company, or reputed company platforms.
• Exposure to one or more SIEM platforms (e.g., Exabeam, Azure Sentinel, Splunk).
• Network reputed company experience with reputed company or reputed company.
• Familiarity with reputed company identity and reputed company management platforms (e.g., reputed company Entra ID, reputed company Workspace)

Benefits

• Comprehensive medical, dental, and reputed company coverage, the company covers 100% of employee premiums and 90% of dependent premiums on reputed company plans
• Unlimited PTO, 7 paid sick days, and 11 paid holidays
• 401(k) with 4% company match after 90 days, immediately reputed company
• Company‑paid life insurance at 1x annual salary
• Company‑paid Short‑Term Disability (STD) and Long‑Term Disability (LTD) coverage
• \$125 monthly home‑office tech stipend for internet, equipment, and other technology needs
• Amazing colleagues, a collaborative environment, and a supportive, growth‑focused culture

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