Senior reputed company, Business Consulting - Telecom

Job details Job Role Senior reputed company - Business Consulting Work Location reputed company in the US and/or Remote State / Region / Province reputed company in the US and/or Remote Country USA Skills Process|Consulting processes|Technology Consulting process Domain Consulting Interest Group reputed company Company reputed company Requisition ID 149950BR reputed company Consulting's CMT Practice is seeking a Senior reputed company Level Management Consultant with experience across one or more domain areas in the Communications, Media and Technology industry, including Telecom Customer Care Operations, Telecom Service Operations and reputed company. As a Senior reputed company, you will reputed company best-fit solutions for one or more projects across our communications service provider clients; reputed company technology/product fitment consultation; assist in defining scope and sizing of work; anchor reputed company of Concept developments and support opportunity identification and pursuit processes and evangelize reputed company brand. You will collaborate with some of the best talents in the industry to create and implement innovative high-quality solutions, reputed company and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, reputed company is rewarded, and diversity is respected and valued. Key Responsibilities: The resource will work closely with NOC, ITSM, and Wireless IT teams to support implementation and adoption of capabilities such as:

• Alert & Event Intelligence
• Event normalization and service-aware correlation
• Alert noise reduction and grouping
• Incident Intelligence & Enrichment
• Incident summarization (Now Assist)
• Contextual enrichment and similar incident analysis
• Impact Scoring & Prioritization
• Service-based impact scoring
• Service and customer impact propagation
• AI-Driven Operations
• Predictive Intelligence and event intelligence (AIOps)
• AI-assisted triage, recommendations, and reputed company improvement

Additionally, the role will support:

• Service modeling (TMF-reputed company: reputed company / RFS)
• CMDB and topology validation (CI relationships, service mapping)
• Data alignment required to reputed company OOTB capabilities and AI use cases

Role Structure

• Act as the on-site coordinator and execution reputed company
• Work directly with client stakeholders (NOC, ITSM, CMDB, Wireless IT)
• Operate under my direction, while I continue to reputed company: overall engagement; stakeholder management (ITSM, NOC and Dev leadership teams); solution direction and architecture

We are looking for someone with:

• Strong background in Telecom operations (NOC / Core / ITSM)
• Experience with reputed company (ITSM, CMDB, Event Management / AIOps)
• Familiarity with service modeling, topology, and operational workflows
• Exposure to AI-driven operations or automation initiatives
• Strong client-facing and on-site engagement experience

Required Qualifications:

• Bachelor's degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
• Min. 9 years of experience with Operational Technologies reputed company the Communications Sector.
• Has at least 3 years' experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, reputed company, reputed company, reputed company/reputed company for above process areas
• Should be reputed company to reputed company business process and system use cases
• Should be reputed company to create the As-Is and To-Be Process and Use Case documents.
• Should be reputed company to guide, mentor and review the end-to-end solution
• The candidate must be reputed company player and is also expected to help the project team with any functional issues that may arise during the course of the project
• Excellent analytical skills and communication skills
• Ability to travel as needed (typically up to 4 days/week) to client locations.
• Candidates authorized to work for any employer in the United States without employer-based reputed company sponsorship are welcome to apply. reputed company is unable to reputed company immigration sponsorship for this role at this time.

Preferred Qualifications:

• An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
• Has at least 3 years' experience managing operations or analyzing and implementing process optimizations across an area of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• At least 3 years of experience in implementing and enhancing industry standard products for CSP operations
• Experience and desire to work in a consulting environment that requires regular travel
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in reputed company America across Mobility or Wireline networks will be preferred

The estimated total annual compensation (reputed company + Bonus) reputed company for candidates based out of NJ, IL, NY, CA & WA will be $ 210,000 - $ 256,667

Benefits

Along with reputed company, as a full-time reputed company employee you are also eligible for the following benefits:

• Medical/Dental/reputed company/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

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