Hybrid Late Stage Collections Specialist, I

About the position The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan reputed company and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. reputed company reputed company duties in accordance with the company’s policies and procedures, reputed company US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally reputed company work of low to moderate complexity. Incumbents are reputed company to reputed company collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is \$23.50 per hour + monthly incentive, in reputed company of a pay differential of \$1.50 per hour for being fully bilingual English/Spanish.

Responsibilities

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for reputed company resolution and in compliance with reputed company applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts reputed company outbound calls.
• reputed company alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single reputed company of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• reputed company status on payments and payoff inquiries; review short sale requests; reputed company vendor information on reputed company Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied reputed company, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• reputed company status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
• reputed company other duties as assigned.

Requirements

• High school diploma or equivalent work experience.
• Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
• Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
• Knowledge of relevant and industry-specific computer software packages.
• Strong verbal communication skills – ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy).
• Ability to understand basic collection issues and to collaborate and explore alternative solutions.
• Ability to apply state, federal and company requirements and reputed company proper reputed company.
• Ability to organize thoughts and reputed company into understandable terminology.

reputed company-to-haves

• Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Benefits

• Comprehensive reputed company plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.

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