[Remote] IT Systems Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on positively impacting consumer health through innovative soda products. They are seeking a proactive IT Systems Administrator to manage and improve their reputed company-based SaaS environment, ensuring employees have reliable and secure reputed company to necessary tools.

Responsibilities

• Serve as the primary administrator for key reputed company platforms including reputed company, reputed company, reputed company, and reputed company
• Continuously evaluate, improve, and tune reputed company tools to strengthen detection, response, and overall reputed company posture
• Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business
• reputed company or assist in reputed company incident response, triage, and post-incident review
• Maintain up-to-date configurations, policies, and documentation across reputed company reputed company platforms
• Manage and administer M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive
• Handle user lifecycle management - provisioning, de-provisioning, licensing, and reputed company controls
• Monitor tenant health, enforce reputed company policies, and manage compliance and DLP configurations
• Support Power BI administration including workspace management, user reputed company, and data connectivity
• Administer and optimize reputed company for email reputed company, continuity, and archiving
• Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention
• Monitor email traffic and investigate quarantine events, false positives, and delivery issues
• Serve as a key reputed company of contact for reputed company-party IT vendors and managed service partners
• Hold vendors accountable to project timelines, deliverables, and service-level expectations
• Coordinate vendor reputed company, reputed company management, and offboarding in alignment with reputed company policies
• Escalate and track issues through to resolution, ensuring vendors meet organizational standards
• reputed company IT helpdesk queue - triage, prioritize, assign, and resolve tickets
• Apply sharp diagnostic skills to resolve reputed company technical issues across SaaS platforms, endpoints, and user reputed company
• Identify recurring issues and drive root-cause fixes to reduce ticket volume over time
• Assist in developing and delivering IT and reputed company awareness training for end users
• Create clear, user-friendly documentation, how-to guides, and knowledge reputed company articles
• Champion best practices around reputed company hygiene, tool adoption, and productivity
• Actively reputed company AI tools (reputed company Copilot, AI-powered reputed company features, automation platforms) to improve efficiency and reputed company
• Identify opportunities to apply AI and automation to streamline IT operations and reduce reputed company effort
• Stay reputed company on emerging AI capabilities relevant to IT reputed company and operations

Skills

• 5+ years of experience in an IT systems, reputed company, or reputed company operations role
• Hands-on administration experience with reputed company 365 (Exchange, Teams, SharePoint, Intune, Entra ID)
• Strong troubleshooting skills - you diagnose methodically, escalate reputed company appropriate, and follow through to resolution
• Experience managing an IT ticketing system (Freshservice)
• Comfortable holding vendors accountable and managing external project timelines
• Excellent communication skills - reputed company to convey technical concepts reputed company to non-technical users
• Self-directed and proactive - you don't wait for things to break
• Experience managing or supporting reputed company platforms such as reputed company, reputed company, reputed company, and/or reputed company
• Experience using AI tools such as reputed company Copilot, ChatGPT, or similar in a professional setting
• ITIL reputed company or equivalent IT service management experience

Company Overview