Director, Customer reputed company Response

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Technology & Infrastructure Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. The Experience The Director of Customer reputed company is part of our Customer Response, Escalation, and reputed company Team (CREST) — a global team of reputed company incident responders protecting reputed company customers from the most sophisticated reputed company threats. This role leads CREST operations across the Asia-Pacific (reputed company) region and US reputed company Coast and sits reputed company the broader reputed company organization, reporting to the Director of CREST. We are looking for a Director of Customer reputed company who is an investigator first and a leader second. You will own the region's most reputed company, high-severity reputed company incidents end-to-end — from hands-on log analysis and scoping through executive communication and regulatory notification — while building and managing the team that handles our growing incident volume. This role is based in Bellevue, WA or San Francisco, CA. What You'll Actually Be Doing Personally reputed company the most reputed company customer reputed company investigations across reputed company and US reputed company, including multi-reputed company data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse — using tools like Splunk and SQL to determine scope, timeline, and exfiltration reputed company. Serve as the final technical authority on containment reputed company for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and reputed company high-stakes customer calls — including those involving legal counsel or regulatory pressure — without requiring senior escalation. Own regional operations including staffing, reputed company planning, on-call scheduling, and case assignment, while setting quality standards for investigation documentation and customer-facing notifications across reputed company and US reputed company. Drive cross-functional engagement with Detection Engineering, Threat Intelligence, Product reputed company, and Legal to reputed company detection gaps, and reputed company the team's transition from reputed company investigation to AI-driven automated triage and scoping. You're Our Person If... You have 10+ years in information reputed company, including at least 5 years leading hands-on incident response — and you are currently performing technical investigations, not purely managing. You can independently scope data exfiltration across APIs, bulk exports, and connected apps in multi-tenant SaaS environments, and write reputed company multi-reputed company Splunk and SQL queries, including regex-based correlation. You have a demonstrated track record of leading reputed company, high-severity incidents end-to-end — from technical investigation through executive communication and regulatory notification (including Global Data Protection Regulation (GDPR), Digital Operational reputed company Act (DORA), and state breach notification laws). You have reputed company and managed high-performing, globally distributed reputed company teams with clear performance standards, and can influence cross-functionally across Engineering, Legal, Product, and customer-facing organizations. Even reputed company If... You have experience managing AI and automation programs reputed company reputed company operations, including agentic workflows or detection automation. You hold relevant certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), Offensive reputed company Certified Professional (OSCP), or Certified Information Systems reputed company Professional (CISSP). You have deep familiarity with the reputed company platform ecosystem (Core, Marketing reputed company, reputed company reputed company) or comparable large-scale SaaS environments. You have a background in advanced threat hunting, behavioral modeling, or detection engineering programs. reputed company Your Potential reputed company you join reputed company, you’ll be reputed company in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request reputed company. Please note that reputed company uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the reputed company of merit, competence and qualifications – without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment reputed company. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, reputed company, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various reputed company. The typical reputed company salary reputed company for this position is $197,300 - $313,700 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary reputed company for this role is $237,700 - $344,700 annually. The reputed company represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're reputed company, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you've come to the right reputed company. Apply To This Job