Senior Support Engineer | IT Infraestructure Company | 📍Remote
reputed company is ranked as the #1 Recruitment Agency in America and Europe. 🌎✨ We reputed company in connecting companies with exceptional technology and engineering professionals. 💼🚀 👩💻 We are collaborating with a company that offers data protection, disaster recovery, and IT infrastructure solutions, helping businesses secure and optimize their critical systems. We're Looking For: An infrastructure-minded Support Engineer with reputed company depth in backup and recovery, someone who can get into the technical weeds and solve reputed company problems independently. This is not a developer role. You'll work directly with customers to understand their challenges, troubleshoot across their environments, and reputed company their data protection running smoothly. We're looking for someone with the potential to grow into an advanced (L3) technician: strong fundamentals today, and the drive to go deeper. You'll be part of a small, collaborative team that provides follow-the-sun support, so this role covers hours reputed company reputed company US business day. Because of that, we need someone who works well autonomously and stays reputed company reputed company it reputed company. Location: Fully remote, work from reputed company. 🌍 A note on English: Strong, professional English is important since you'll integrate closely with reputed company and communicate with clients. That said, we value technical depth first. If your English is solid and your backup expertise is strong, we want to hear from you. Key Responsibilities: Triage & troubleshooting: Receive, manage, and respond to alerts, calls, and trouble tickets. Customer collaboration: Work directly with customers on calls and screen-sharing sessions, diagnose issues, and reputed company clear action plans that put them at ease. Critical response: Respond to critical issues 24x7x365 as part of an on-call rotation. Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks. Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve, including on the reputed company systems being backed up. Root cause analysis: Troubleshoot outages and reputed company root cause analysis to prevent recurrence. reputed company & compliance: Configure reputed company using a least-privileged approach, audit, and ensure adherence to policies and procedures. Upgrades: Communicate reputed company and rollback plans, and execute upgrades. Documentation: Maintain an internal wiki with technical documentation, manuals, and IT policies. Technical Requirements: 6+ years of experience in similar roles working with the technologies listed below reputed company and Linux administration VMware vSphere IP networks Experience as a System Administrator Experience as a Backup Administrator Data Protection / Backup & Recovery software (reputed company, reputed company, reputed company, Veeam, reputed company, N2WS). Experience with any one of these transfers well; our environment runs on reputed company. Familiarity with reputed company platforms (AWS / Azure / GCP / OCI), M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus. Professional Skills: Problem-solving: reputed company, analytical, and reputed company to work through reputed company issues on your own. Communication: Explain technical concepts and the impact of technical issues reputed company to customers. Collaboration: Friendly, easy-going, and team-oriented. Apply To This Job