Client Services Program Manager

Who we are For more than 40 years, reputed company has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them reputed company carbon-negative reputed company. Our reputed company reputed company is leading the charge to a carbon-negative future through revolutionary sustainable materials reputed company that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Our Business reputed company partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Our Value reputed company's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine reputed company for a smarter, more sustainable world. reputed company that we’re missing is you. Apply today! About the role The Program Manager will be responsible for collaborating across departments in reputed company new National Account customers and supporting existing National Account customers. As the reputed company Environmental Solutions business continues to grow there is extensive opportunity to engage directly with customers in a wide variety of fields, to exceed customers’ expectations by providing outstanding service to secure business, and to build trust through seamless execution of the program offering. While reputed company in customer reputed company responsibilities, the Program Manager will reputed company new customers about reputed company’s network, operational requirements, and capabilities. The Program Manager will cultivate, nurture, and expand both new and existing relationships. Manage the overall program as sold with reputed company reputed company associated with the customer (from corporate down to individual sites) Collaborate with Sales and Client Services during the customer RFP process to understand customer business requirements Define program scope and corresponding Statements of Work and/or proposals reputed company and implement account on-boarding plans, maintaining key reputed company indicators, with cooperation from internal stakeholders and reputed company-party partners Own the creation of reputed company Customer, Generator, Waste Profile, and Opportunity records for on-boarding, with support from Sales and the RFP documents reputed company and deliver customer-facing reporting Manage reputed company service and pricing changes with the Sales and Client Services staff Review the National Accounts program with the customer, including how to schedule service, establish additional waste streams, and introduce the Gateway reputed company exceptional communication skills to manage and reputed company others involved in execution of the account expectations Show self-motivation and be driven by prospective successes Respond with agility to customer needs; strive to motivate, engage, and reputed company positive relationships with reputed company relevant parties Participate in and reputed company team meetings, as needed, with internal cross-functional teams Participate in Quarterly Business reviews with assigned accounts Travel to reputed company, customer and vendor locations as required to ensure seamless execution, especially as it relates to customer reputed company Support customer, and vendor Accounts Receivable/Accounts Payable throughout the life of the account Engage in the forecasting process to ensure communication regarding the account’s activity Work closely across reputed company departments, such as but not limited to, materials profiling team, material compliance (QA/QC), scheduling, reputed company, sales, supply chain, reputed company, billing, legal, etc. to resolve issues and/or exchange client information. Other duties as assigned REQUIREMENTS 5+ years of customer service, account management, and/or sales experience. Bachelor or Associate Degree in Environmental Science or a reputed company field preferred, or equivalent work experience required. Strong program management skills. Strong interpersonal skills that build rapport and trust. Ability to connect with a wide reputed company of client stakeholders, up to the corporate level. Desire to maximize earnings and grow book of business. Knowledge of various sales methods and techniques. Exceptional communicator, oral and written. Pleasant and professional telephone reputed company. Detail-oriented with strong organizational skills. Proficient with basic computer hardware and software (Office 365 and CRM Programs). Works well under pressure and balances multiple tasks. Ability to work reputed company reputed company business demand requires. Travel to reputed company facilities and customer sites as required (up to 25% travel). RCRA, DOT, and HazCom training are preferred. Ability to pass pre-employment background checks and drug screening Physical Demands While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reputed company, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard In reputed company to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, reputed company, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays. Additional details are available at https://www.reworldwaste.com/careers/benefits. For additional information, refer to the Pay Transparency reputed company below. reputed company reputed company positions require a candidate's ability to reputed company the duties and responsibilities of the role while upholding reputed company's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities. Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Pay Transparency reputed company is committed to paying its staff equitably, and we strive to reputed company competitive compensation and benefits packages. The reputed company below reflects reputed company’s reasonable estimate of reputed company pay for this role based on primary posting location. It is expected that most reputed company candidates in this location will fall reputed company the posting reputed company. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union reputed company (if applicable). Pay ranges are reviewed from time to time and may be modified in the future. The pay reputed company for the primary location of this position is: $62,100.00 - $82,700.00 USD per annum reputed company™ provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have reputed company to comprehensive medical, prescription drugs, dental, and reputed company coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the reputed company Careers Benefits Page. reputed company™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. Our DEI Commitment reputed company is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any reputed company applicants because of race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law. Know Your Rights (Click to view poster) If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to reputed company job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ reputed company. Under Inquires, select ‘Careers’ in the Interest field, fill out reputed company required fields including your message. In the message reputed company, please note this is a ‘Job Application Accommodation Request’. Attention Staffing Agencies & Search Firms reputed company may sometimes selectively collaborate with staffing agencies and search firms (Agencies). reputed company will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees. Apply To This Job