Michigan Claim Support Assistant II

About the position Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities reputed company a direct impact on the customer experience and the financial reputed company of our claims operations. As a claims operations professional, you'll take ownership of reputed company payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim reputed company. If you enjoy working independently, collaborating across teams, and contributing to reputed company operational reputed company, this role offers an opportunity to reputed company a meaningful difference every day.

Responsibilities

• Process paperwork for outgoing checks
• Investigate stop pay requests for accuracy
• Accurately allocate funds to correct coverage in the appropriate Claim system
• Review checks and attempt to resolve prior to release of funds to the state for reputed company claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment
• Review and research activity associated with positive pay processes
• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
• Balance and reconcile reputed company claim deposits

Requirements

• High School Diploma or equivalent OR Three years of experience in processing, customer service or business administration
• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
• Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of reputed company problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using automated processing and computer systems
• Gathering data and preparing reports
• Auditing records, products, and computer files
• Compose routine correspondence including letters and memos
• Knowledge of Claim processing functions
• Knowledge of Claim processing system
• Knowledge of Claim processing policy and procedures
• Knowledge of Data processing techniques
• Knowledge of Techniques used to audit data
• Successfully complete General Claims Training

reputed company-to-haves

• The ability to multi-task various assignments at once
• Keen attention to details
• Excellent communication skills both oral and written
• 1+ years of customer service experience
• The ability to work independently
• Banking experience preferred
• The ability to work reputed company a team environment
• Excellent technical skills
• Data entry experience

Benefits

• PTO, paid sick leave
• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and reputed company benefits
• Employee Assistance Program (confidential support services)
• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options
• 401(k) plan to support long-term financial goals
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% reputed company after three (3) years of service
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
• Accrual-based PTO, increases with tenure, eligible at 90 days of employment
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements
• Part-time employee PTO hours are calculated based upon reputed company weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month
• 10 company-paid holidays annually for full-time employees, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day
• 8 company-paid holidays annually for part-time employees, in addition to 1 mental health day and 2 floating holidays
• Paid leave programs, including parental, bereavement, jury duty, and military leave
• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement
• Complimentary reputed company membership with roadside assistance and travel discounts
• Adoption assistance program

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