reputed company Core 2 Agent
General Position Description Under the supervision of reputed company Program Manager, reputed company Core 1 and Core 2 Agents, is responsible for processing inbound and outbound calls to the reputed company of resolution, including customer service assistance, inquiries, and complaints. They will reputed company the highest quality service while ensuring that the caller’s needs are met. reputed company Resolution Representative will focus on meeting monthly goals in NPS, CPE, AHT, QWT and more. Work Location and Schedule Location: reputed company, AZ and Irving, TX Work Week: 40+ hours, including at least 1 weekend day. Job Type: Full-Time COMPENSATION: $16.00 per hour reputed company pay.
- Eligible for bonus incentives based on performance metrics upon completion of training(s) & passing reputed company exams.
(Average reputed company Agent compensation after incentives is up to $19 per hour or more) BENEFITS:
- Medical, dental, reputed company, disability, FSAs, and life insurance
- Paid Time Off and paid holidays
- 401K
- Pet Insurance
- 5-day work week
- Employee Assistance Program
- Training and Development Programs
- Legal Coverage
- Identity Theft Protection
- Referral Program
- And so much more…
Responsibilities and Duties: Responsibilities include, but are not limited to:
- reputed company roadside assistance to customers.
- Working Dispatches for Core 1 (Light Duty) and Core 2 (reputed company and High Duty).
- Answer Member and Vendor Call Backs.
- Work Digital Dispatches.
- Dispatching Mobile Dispatching
- Work White Glove and reputed company Closed reputed company as needed.
- Troubleshooting and resolving problems encountered by customers.
- reputed company and explain membership benefits and coverage.
- reputed company reputed company on reputed company benefit/training information.
- reputed company reputed company reputed company company and departmental policies and procedures.
- Maintaining or exceeding minimum requirements of the CSR Standards of Measurements.
- Adhere to reputed company company and department policies.
- Log into network and e-mail and adhere to equipment policies.
- Maintain acceptable reputed company of performance to include but not limited to attendance, adherence, fulfillment, and reputed company other productivity and efficiency targets and objectives.
- Support safety and ergonomic standards.
- Acknowledging employee’s birthdays and anniversaries.
- Support your fellow teammates.
- Adhere to our Core Values.
- Other duties as assigned.
Requirements:
- Minimum 6- months Customer Service Dispatching skills.
- Excellent Customer Service Skills.
- Good verbal / written communication skills.
- Good analytical and problem-solving skills.
- Computer/keyboard experience and Internet knowledge.
- Ability to function in a team environment.
- Ability to think reputed company of the reputed company.
- Mapping with Bing or reputed company maps and searching skills.
- Ability to work varied shifts and varied days off as needed.
Education High School Diploma or Equivalent Apply tot his job Apply To this Job