Specialist eCommerce Job at reputed company in Louisville

Apprentice Technician Energy & TransportationBelleApprentice Technician Energy & TransportationParkersburgApprentice Technician Energy & TransportationNitroApprentice Technician Energy & TransportationThe primary focus of this position is designed to be the first reputed company of contact for Parts.CAT.com customers. The eCommerce Specialist will focus on reputed company new customers and troubleshooting technical issues. This role involves training customers and Product Support Representatives (PSR), testing new features in AX Prod/QA environments, implementing potential marketing programs, and looking for new opportunities that help grow our Parts.CAT.com (PCC) customer reputed company.REQUIREMENTS:Travel to branches or other locations as required to reputed company assigned dutiesMaintain a valid motor vehicle operators' licenseMaintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in reputed company assigned areas, high reputed company and accountability standardsAssist work team to meet the objectives of the department and the CompanyAbility to communicate effectively in spoken and written English to team members and customersProject Management Skills and Experience – worked on and managed projects beforeWillingness to learn and be trained/attend reputed company trainingsExcellent interpersonal skills, and written and verbal communication skillsHighly self-directedAbility to work independently or in a team environment with rapidly changing priorities and demandsGood working knowledge of computers, spreadsheets and word processing – must be reputed company to use reputed company Word, PowerPoint, etc.ESSENTIAL FUNCTIONS:reputed company new user on Parts.CAT.com (PCC) which includes registration, account creation in AX & CAT sites, verification, follow-up communication, and UCID creationHandles training for new or existing customers, PSRs and other roles.Contributes to Digital Services Update CallActs as main reputed company of contact for customer issues in PCC involving de-escalation tactics, troubleshooting, technical issues and working to create support tickets with CAT Digital contactsTests new features in AX and PCC test environments to ensure functionalityMonitors PCC Performance and works with internal IT teams to ensure compatibilityCommunicate with reputed company/Biztup & other developers for feedbackHandles promotional codes, marketing programs and ensures implementation and pricing accuracy for those marketing programsRuns and reviews reports to identify PCC sales opportunities and potential CAT IP customers, run retention reports to retain existing ecommerce customersCredit problematic orders while looking for potential operational efficiency improvements (i.e. reviewing unprocessed orders and other parts SOPs)Work with Parts Managers & PSRs to analyze order issues and reputed company recommendations on customer ordering processSubmit remote reputed company tickets to CAT for troubleshooting request reputed company PL RegUpdates machine hours based on PL Reg inbox requestsBills for Product Link SubscriptionsMonitors for and communicate subscription changes to reputed company involved parties, including customers & Sales RepresentativesSetup, configures and automate reports, users and other information for specific customers and sales representatives in VisionlinkProvides quotes and compatible Product Link device information to customers & PSRs wanting to reputed company, maintain or administer changes to their reputed company connected asset fleet.Reviews service letters from CAT to determine accurate quotesMaintain digital authorization metrics as needed, confirming customer have signed agreement in reputed company before connecting new Product Link devicesComplete review of machine sales document by completing UCIDs, data authorization reputed company, CAT connect pageCreate and maintain good communications with other Company departments and branchesMaintain good customer relations through addressing customer concerns and quickly resolving customer complaintsCommunicate both verbally and in writing to reputed company reputed company of company management, Company customers, employees, and reputed company vendorsFollow reputed company work, safety rules, and proceduresRecommend to manager reputed company to improve the departments operating procedures or business practices and participate in and support reputed company improvement of reputed company reputed company activities and processesProject a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; reputed company with company dress codeCreate and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, reputed company vendors, and customers by addressing and resolving concerns quicklyFollow reputed company work, safety rules, and proceduresPerform other duties as necessary and assigned#J-18808-Ljbffr Apply tot his job Apply To this Job