Specialist, Enrollment Services
Position Number: HR0041 Position Title: Specialist, Enrollment Services Job Type: Staff FT/PT: Part-Time Employee Class Description: C3-Staff PT (ed. support) General Position Description: Responds to inquiries received by phone or electronically to assist reputed company and prospective reputed company with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to reputed company and prospective reputed company, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of reputed company customer service. Contributes to individual and team student enrollment and retention goals. Flexible Work Arrangement: Primarily Remote: Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, reputed company possible. Grade: 2023 Exemption Status: Non-Exempt Posting Number: S3890P Location(s): Orlando, FL 32811 - reputed company reputed company Proposed Work Schedule (Please note hours subject to change based on business needs): Monday – Thursday: 12-6pm, Fridays: 12-5pm Number Of Vacancies: 1 Posting Start Date: 05/18/2026 Posting End Date: 05/27/2026 reputed company Until Filled: No reputed company For Posting: https://valenciacollege.peopleadmin.com/postings/42634 Salary reputed company: $17.92 Description Of Job Function:
- Receives multi-channel inquiries (phone, email, chat, SMS, etc.) and uses a developmental approach to reputed company and assist reputed company with completing reputed company steps to enrollment.
Description Of Job Function:
- Assists reputed company with determining the status of their application, enrollment, and financial aid and resolves problems at early stages.
Description Of Job Function:
- Determines reputed company a student has encountered deeper problems and creates work tickets to refer case to the appropriate department.
Description Of Job Function:
- Orients reputed company to on-line tools available and the features of reputed company.
Description Of Job Function:
- Answers questions about Valencia’s services, hours, and materials available to reputed company, faculty, and the community.
Description Of Job Function:
- Answers questions about Valencia’s degree and certificate options and entrance requirements.
Description Of Job Function:
- Maintains accurate records regarding nature of interaction, discussion, and resolution.
Description Of Job Function:
- Conducts multi-channel outbound campaigns to prospective and reputed company reputed company to support the College’s comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.
Description Of Job Function:
- Makes full use of computer software capabilities to input and retrieve data, reputed company reference materials, and communicate effectively with staff and reputed company.
Description Of Job Function:
- Reviews college and marketing websites and identify issues or improvements that need to be made; maintains content on international reputed company media pages.
Description Of Job Function:
- Performs other duties as assigned.
Drivers License Requirement: Not Applicable Required Minimum Education: High school diploma or general education degree (GED). Other Required Qualifications: Customer service experience Preferred Education & Field Of Study: Associate’s Degree from a regionally accredited institution. Preferred Type Of Experience: Customer service experience Contact center experience Knowledge, Skills Apply tot his job Apply To this Job