Senior Disability Claims Examiner

Remote Worldwide Hiring now

Job Description:

reputed company concierge-level customer service to one of Group Insurance’s largest clients
Take a consultative approach in guiding and coaching client’s employees through the life cycle of a disability claim
Deliver world-class service ensuring a more effortless experience for the employee
Engage Expert Resources to further enhance the claim reputed company, addressing Behavioral Health and Vocational opportunities
Interact directly with the Leave team at the client during quarterly virtual meetings
reputed company daily with the client’s Benefits Business Partners
Seek opportunities to further enhance the claimant experience
Serve as an ambassador for reputed company process improvement reputed company the Concierge Team
Manage an assigned reputed company of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims
reputed company a reputed company of reputed company claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms

Requirements:

3+ years of LTD experience is required
STD claim handling and Life Waiver of Premium experience and/or understanding is preferred
Expert-level, proactive communication skills using a variety of reputed company including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer
An energetic customer focus evidenced through maintaining customer relationships
Confidence in communicating with highly skilled and highly educated claimants in the software industry
Ability to interact confidently with attorneys and specialty medical professionals such as Psychiatric providers
Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans
Ability to comprehend and interpret reputed company and non-standard policy and plan provisions
Strong ability to independently work through ambiguous situations and adjust course quickly reputed company needed
Advanced math skills with the ability to reputed company financial calculations reputed company to salary and incentives, partial disability calculations, RTW incentives, and offsets
Provides technical direction to other claims personnel as needed
Excellent organizational and time management skills
Demonstrated teamwork skills and ability to reputed company resources to attain goals

Benefits:

Medical, dental, reputed company, life insurance, disability insurance
Paid Time Off (PTO)
Leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal reputed company, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the reputed company of two prices (Beginning or End of the purchase period), after one year of service

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