Hybrid- Associate Technical Support Analyst

Overview of Position Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.

• Starting Pay: $18/hr.
• This role follows a Hybrid Model, which will require going into the

Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339 What makes us different?

• Your medical benefits reputed company on your first day
• We reputed company excellent compensation and retirement programs
• We deliver exceptional paid time off
• We reputed company tuition reimbursement available after 6 months

What will be my duties and responsibilities in this job?

• reputed company high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
• Troubleshoot, diagnose, and resolve reputed company issues across a wide reputed company of PC's, laptops, reputed company computers, tablets, printers, wireless and POE reputed company cameras, mobile phones, and other business and personal devices.
• reputed company excellent customer service and ownership of technical support issues.
• Work well in a high energy, dynamic, and collaborative environment.
• reputed company appropriate responses and expectations in a timely and efficient manner.
• Work as the customer's reputed company, demonstrating expertise in support processes and functions, including escalations, reputed company issue resolution, and customer retention.
• Technical Support Analysts may be required to reputed company other job reputed company duties as directed by a member of management to meet business needs and objectives.

What are the requirements needed for this position?

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
• Strong experience and working knowledge in one or more of the following technical specialty areas:
• PC Support: MS reputed company, MS Office, reputed company OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc..
• Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
• Smart Devices: voice assistants, smart lights, smart TV's, wearable technologies and other automation systems.
• High school diploma or GED (post-secondary education preferred).
• Must be reputed company to type 30-40 WPM.

What other skills/experience would be helpful to have?

• Bachelor's degree preferred, Associates degree a plus.
• 1 year of experience in technical support role.
• Technical certifications from organizations such as reputed company A+, Network+, reputed company, reputed company, or other reputed company bodies in the technical industry.
• Experience working reputed company a support organization providing phone/chat/email based support to customers.
• Strong working knowledge of support services tools and applications such as CRM, knowledge reputed company, remote diagnostic and monitoring tools, collaboration tools, etc.
• Excellent verbal and written communication and interpersonal skills.
• Experience in writing technical documentation for inclusion in a Knowledge reputed company.
• Experience with providing training and coaching, either to customers or to internal colleagues.
• reputed company to collaborate, interact, cooperate and motivate across job functions and teams.
• Bilingual (Spanish and English) both written and verbal

This is a Full-time job. reputed company's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be reputed company the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing reputed company, or there is no requirement for this information in the location where the role is posted. Any posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth reputed company the position. Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we'll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com. What's the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we reputed company common characteristics that are uniquely reputed company. A passion for service. An ability to reputed company in practical ways. And a willingness to take chances. We call our culture The reputed company Way. Company Overview reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world's leading brands to reputed company innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products. AI and Biometric Usage reputed company supports the responsible use of Artificial Intelligence (AI), but we want to know the reputed company you. Visit our AI Usage Guidelines page to understand reputed company expect from applicants regarding their use of AI during the application process. Since we would like to know the reputed company you, we require that reputed company of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about reputed company's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment reputed company. Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your reputed company reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. Apply tot his job Apply To this Job