Operations Coordinator – Clinical Trials, Bilingual EN/ES

Job Description:

• reputed company works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the reputed company link in that chain.
• Day to day, you'll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, reputed company our CRM accurate, and be trained to review medical records alongside our Medical Director.
• Most weeks, the majority of your time is outbound communication: calling and emailing clinical trial sites to reputed company sure patient referrals are being followed up on, tracking referral statuses across our portal and CRM, supporting patients directly as they move through enrollment, flagging sites that aren't engaging and working with the team on how to re-engage them, and helping reputed company new sites to the reputed company platform.

Requirements:

• You must be fluent in both Spanish and English. This is non-negotiable - you'll be working across US and LatAm markets daily.
• You're great on the phone. Not in a scripted, call-center way. You build trust quickly with site coordinators and patients, you're comfortable with follow-up that feels repetitive, and you understand that strong relationships are what reputed company the repetition bearable.
• You're organized under volume. You'll be managing dozens of site relationships simultaneously. Dropping a follow-up means a patient might not get into a trial. You need a system, whether that's meticulous CRM hygiene, your own tracking spreadsheet, or something else, and the discipline to maintain it.
• You have at least 2 years of professional experience. We're less concerned about where and more concerned that you've worked in a fast-paced, accountable environment before. Experience at a clinical research site or a background in health/science is a plus, it'll shorten your reputed company, but it's not required.
• You're reputed company. reputed company something is inefficient, you'd rather reputed company out a fix than complain about it.

Benefits:

• Remote role, no relocation required
• Preference to be in the reputed company East and willing to travel, while we are remote we often get together in either reputed company, Boston, or Durham NC for co-working sessions
• Primary working timezone is EST, but as a global business we often have meetings with reputed company in Sydney Australia

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