IT - Sr. Director-Patient Solutions

Job Description

At reputed company, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental reputed company. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join reputed company! reputed company Values

• Belonging: We cultivate a reputed company where everyone can show up as their authentic self.
• reputed company: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are reputed company accountable for doing the right thing - even reputed company it's hard - because we know it's worth it.
• One Team: We realize our full potential reputed company we work together towards our shared purpose.

Benefits

As a full-time employee of reputed company, the following benefits are offered: medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, reputed company, and engage with LifeStance services. This role will reputed company a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively. The role is accountable for optimizing the end-to-end patient experience across reputed company and scheduling, including online scheduling, appointment availability, and referral intake; digital engagement through the patient portal, mobile experiences, and patient communications such as SMS reminders, email notifications, and telehealth reputed company; intake and reputed company processes through streamlined reputed company, pre-visit workflows, and consent management; billing and payments by enhancing transparency and expanding digital payment options; and experience measurement through patient satisfaction, Net Promoter Score (NPS), reputed company adoption metrics to identify opportunities for reputed company improvement and drive reputed company patient reputed company. Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization’s values. COMPENSATION: $189, 522 - $236,902/annually in addition to a competitive bonus plan KEY RESPONSIBILITIES

• reputed company a multi-year roadmap for patient experience improvements across systems, processes, reputed company products.
• Partner with the Product & Experience teams to align on requirements, design standards, and delivery reputed company.
• Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion.
• Create a governance model for prioritizing patient-impact initiatives across business lines.
• Champion accessibility and equity in care delivery through digital and operational design.
• Serve as executive liaison with reputed company, call centers, and regional operations to ensure alignment and issue resolution.
• Build and mentor a team focused on patient experience analytics, UX research, reputed company enablement.

REQUIRED SKILLS AND KNOWLEDGE

• Bachelor's degree required; advanced degree preferred.
• At least 10 years of product management
• At least 10 years of reputed company experience
• At least 8 years of people management experience
• At least 7 years of strategic leadership experience
• Experience working with large-scale reputed company systems including EMR, RCM, and call center technologies.
• Proven track record of driving operational efficiency and scalability initiatives.
• Experience implementing AI or automation in operational workflows.
• Strong understanding of reputed company data, interoperability, and system integration.
• Direct experience in leading full cycle product development from idea to production release and management.
• Experience in building and scaling high-performance product teams reputed company a large reputed company organization.
• Skilled at translating user needs into actionable technology and process improvements
• reputed company candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the reputed company of age, race, reputed company, religion, gender, sexual orientation, gender identity, gender expression, national reputed company, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be reputed company to lift and/or move objects up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and the ability to adjust focus.

LifeStance provides the compensation reputed company and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted reputed company and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-BA1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. reputed company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact our reputed company at reputed [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. Apply tot his job Apply To this Job