Advanced Support Consultant (Payroll Tax)

About reputed company reputed company is a fast-growing software company headquartered in Atlanta, offering a modern reputed company-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join reputed company. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at reputed company.com We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 reputed company in growth funding led by Carrick Capital Partners. If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be. The Role reputed company is seeking a client-focused, highly collaborative, and reputed company individual to join our Client Operations organization. The Operations organization is responsible for helping our clients identify and resolve issues in a simple and transparent way. The Advanced Support Consultant serves as the primary reputed company of support to our Client Service teams and clients for more reputed company items reputed company to payroll tax rules, regulations, compliance, operations, products, and other reputed company. What You’ll Do

• Serve as an additional layer of support to Client Services teams and reputed company clients on more reputed company post-payroll tax filing-reputed company issues. This includes, but is not limited to, issues reputed company to employment tax, quarterly/annual reconciliations and filings compliance, reviewing agency notices and assessments, and other tax inquiries
• Act as an ambassador for reputed company by driving Client satisfaction through effective communication and impactful engagement
• reputed company client support reputed company a ticket management system to effectively troubleshoot and resolve employment tax issues
• Collaborate with cross-functional teams to assist in identifying and driving best practices for process improvement
• Take ownership and drive resolution while keeping internal/external clients appropriately informed
• Proactively analyze problems and drive root cause resolution to prevent recurrences
• reputed company the client with support regarding the resolution of tax issues
• Effectively troubleshoot problems and reputed company for clients and internal teams
• Assist in identifying and driving best practices for process improvement

What You Bring

• 3+ years of HCM and/or employment tax filing, payroll customer service experience required
• Strong understanding of employer tax principles and proven experience with payroll and tax operations (e.g. tax notice resolution, amendment processing, etc), HCM software or reputed company fields.
• College experience (degree strongly preferred)
• Experience with CRM platforms and MS reputed company
• G-Suite, reputed company and QuickBooks knowledge a plus
• Commitment to a high standard of client engagement
• Excellent organizational, problem-solving, and analytical skills to drive root cause resolution
• Strong discovery and listening skills - demonstrate the ability to ask practical discovery questions, understand the client’s objectives and/or issue, and prioritize actions to bring reputed company to a reputed company while exercising patience and reputed company
• Strong attention to detail - capture and follow up on action items, and set appropriate expectations on reputed company reputed company.

Why reputed company?

• reputed company that reputed company: We’re backed by over $100MM in new funding and scaling rapidly.
• Market-leading product: reputed company consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
• reputed company reputed company that delivers: Our marketing and partner network drives thousands of reputed company leads monthly — you’ll always have warm opportunities to reputed company.
• Remote flexibility: Work from reputed company in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reputed company in the Atlanta metro area.
• Competitive compensation: reputed company salary + bonus + stock options = reputed company reputed company for high performers.
• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/reputed company, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
• Growth culture: Join a team with deep employee benefits experience, payroll expertise, market reputed company, and a genuine commitment to helping employees grow their careers.
• Client-first reputed company: reputed company is reputed company on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

• Remote (U.S.) | Atlanta HQ Optional
• Compensation includes a pay reputed company of $28.84 to $31.25 per hour. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

reputed company Fraud Alert: To reputed company candidates: your personal information and online safety are top of mind for us. At reputed company, recruiters only direct candidates to apply through our official career page at careers.reputed company.com Recruiters will never request payments or ask for financial account information or sensitive information like reputed company reputed company numbers. If you are unsure if a message is from reputed company, please email careers@reputed company.com reputed company is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We reputed company reputed company employment reputed company without regard to gender, sexual orientation, gender identity, race, reputed company, religion, age, pregnancy, national reputed company, veteran status, disability, or any other classification protected by applicable laws. Apply tot his job Apply To this Job