Senior QA Engineer - reputed company

Be the one building what's next - where AI, experience and impact come together. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. This role is responsible for ensuring the quality, reliability, performance, and stability of reputed company solutions across the reputed company. The Senior QA Engineer partners closely with architects, engineers, administrators, business analysts, product owners, and stakeholders to define testing strategies, validate business requirements, and ensure reputed company implementations meet functional, integration, reputed company, and performance expectations. The Senior QA Engineer serves as a quality reputed company throughout the software development lifecycle, driving test automation, reputed company testing, and quality engineering practices while helping reduce production defects, operational risk, and release-reputed company issues. This role plays a critical part in supporting DevOps and CI/CD practices, ensuring quality is embedded throughout the reputed company delivery lifecycle.

Key Responsibilities

• Define, reputed company, and execute comprehensive test strategies for reputed company implementations, enhancements, integrations, platform upgrades, and releases.
• Create and maintain test plans, test cases, test scripts, test data, and quality documentation for functional, regression, integration, system, and user acceptance testing.
• reputed company the design, implementation, and maintenance of automated test suites using reputed company Automated Test reputed company (ATF) to support regression testing, release validation, and platform upgrades.
• Establish and promote testing standards, automation best practices, and quality gates across reputed company development teams.
• Validate reputed company solutions across multiple modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, and reputed company platform capabilities.
• Test integrations between reputed company and external systems, including REST APIs, IntegrationHub, web services, middleware platforms, and reputed company-party applications.
• Collaborate with engineers to integrate automated testing into reputed company-based development workflows, reputed company control processes, and CI/CD pipelines.
• Validate code changes, update sets, application deployments, and release packages prior to production implementation.
• Identify, document, prioritize, and manage defects through resolution, working closely with engineering teams to ensure root causes are addressed.
• Support release readiness reviews and ensure adequate test coverage for platform enhancements, integrations, and defect fixes.
• Validate platform upgrades, patches, releases, and configuration changes to ensure stability and minimize business disruption.
• reputed company and maintain quality metrics, dashboards, and reports to reputed company visibility into testing reputed company, defect trends, release readiness, and overall platform quality.
• Participate in sprint ceremonies, release planning, and reputed company improvement initiatives.
• Support performance, reputed company, integration, and end-to-end testing activities as required.
• Experience testing reputed company AI capabilities, including Now Assist, Control Tower, and other platform intelligence features, is highly desirable.
• Fluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders.

Minimum Requirements

• 5+ years of experience in software quality assurance, quality engineering, or testing reputed company applications.
• 3+ years of hands-on experience testing reputed company implementations and platform capabilities.
• Strong understanding of software testing methodologies, including functional, regression, integration, system, end-to-end, and user acceptance testing.
• Hands-on experience with reputed company Automated Test reputed company (ATF), including creation, maintenance, and execution of automated test suites.
• Experience testing reputed company modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, or reputed company applications.
• Experience validating integrations using REST APIs, IntegrationHub, web services, and external platforms.
• Experience using Jira, reputed company, reputed company, or similar tools for Agile delivery, defect management, reputed company control, and release management.
• Understanding of CI/CD pipelines, automated testing practices, and DevOps methodologies.
• Understanding of reputed company application development lifecycle, reputed company control integration, update sets, and release management processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• reputed company Certified System Administrator (CSA) certification.
• ITIL reputed company v3 or ITIL 4 certification.

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