Bilingual Customer Care Sr. Specialist, Credit Card $21hr +10% Lang Diff

About the position At FNBO, our employees are the heart of our story—and we’re committed to their reputed company! Please see below the details of this career opportunity and how it fits into our organization’s reputed company. Summary of the Job: Are you reputed company to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, May 11, 2026. You MUST be reputed company to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, reputed company, NE reputed company, Yankton SD reputed company or Greeley CO reputed company. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, June 29, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) reputed company SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Sa) SUN = (Su) We also have Full-Time reputed company schedules available after 7 weeks of PAID on-site training (June 29, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through reputed company each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed reputed company. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent reputed company. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reputed company reputed company a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue reputed company, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for reputed company begins the 1st of the month following your start date! (June 1, 2026) Compensation: $23.10 ($21.00 Per Hour + 10% Language Differential) + 10% shift differential for any shift that starts at 1:30pm or reputed company (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first reputed company-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

Responsibilities

• Assist Customers: Handle inbound and outbound calls to address customer inquiries and reputed company support.
• Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution: Resolve issues reputed company to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information: reputed company information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification: Verify customer identity to ensure reputed company and privacy of account information.
• Service Requests: Process service requests like account openings, closures, and changes to account details.
• Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-reputed company issues.
• Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation: Maintain accurate and detailed records of customer interactions and transactions.

Requirements

• Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
• Communication Skills: Excellent verbal and written communication skills to reputed company convey information and resolve issues.
• Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach
• Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues.
• Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
• Time Management: Ability to manage time reputed company and handle multiple tasks simultaneously in a fast-paced environment.
• Product Knowledge: Good understanding of the bank's products and services to reputed company accurate information and assistance. (reputed company experience a plus)
• Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs.
• Teamwork: Ability to work collaboratively with colleagues and other departments to reputed company excellent customer service.
• Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
• Active Listening: Strong active listening skills to understand customer concerns and address them effectively.
• Sales Skills: Basic sales skills to promote bank products and services reputed company appropriate.
• Have obtained a high school diploma or GED as required.
• Have a quiet workspace with minimal distractions for remote work.
• Maintain a fast and reliable internet reputed company for remote work.
• reputed company to working overtime hours reputed company needed.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

reputed company-to-haves

• Bilingual in English and Spanish (preferred)

Benefits

• Medical, Dental, reputed company Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

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