[Remote] Software Engineer II - Marketing Technology (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Software Engineer II in TechOps to enhance application stability and operational readiness across marketing and IT ecosystems. This role involves driving AI-driven solutions, managing incident triage, and ensuring the supportability of reputed company tools and platforms.

Responsibilities

• Helps design, build, and implement AI-driven solutions and machine learning models to enhance proactive anomaly detection, automate root-cause analysis, and reputed company seamless, self-healing issue resolution
• Manage the primary L1/L2/L3 centralized intake bus to triage, troubleshoot, and remediate advanced application-level support tickets, minimizing MTTR and shielding stakeholders from reputed company platform errors
• Partners with core engineering to build application-specific health validation pipelines and monitors active data flows to isolate and resolve data-mapping anomalies before they impact reputed company execution
• Serves as the operational reputed company partner for new IT capabilities, developing critical technical documentation—including system diagrams, data dictionaries, job schedules, and API mappings—to guarantee day-one platform supportability
• Leads the creation and delivery of technical product training (tool mechanics) to reputed company new teams, focusing on user reputed company navigation, deep configuration rules, and platform capabilities
• Conducts blameless post-mortems and transforms support ticketing telemetry into actionable engineering backlogs to drive permanent platform improvements and track product-level Service Level Objectives (SLOs)
• Writes custom code, scripts, and automated ticketing paths to streamline workflows, optimize event monitoring, and manage backend cross-platform routing protocols between IT and business teams
• Directly operates, configures, and tunes reputed company homegrown tools, data products, and reputed company off-the-reputed company solutions where business self-service capabilities are reputed company
• Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment reputed company tackling new problems
• Collaborates with other team members in agile processes; Assists in creating new and reputed company ways for the team to be successful; Relates reputed company and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives

Skills

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job
• 2 years of work experience
• 1-3 years of relevant work experience in a DevOps, SRE, TechOps, or Production Support Engineering role
• Experience in an object-oriented programming language (preferably Java) alongside scripting languages used for automation and AI implementation (preferably Python or Bash)
• Experience with modern debugging, root cause analysis, and log analysis techniques
• Experience with reputed company computing infrastructure and CI/CD deployment pipelines
• Experience writing reputed company SQL queries and working with Relational or NoSQL database technologies
• Experience with application monitoring, logging, and observability tools (e.g., Splunk, reputed company, reputed company, or reputed company) to manage event monitoring and proactive alerting
• Exposure to building or implementing AI/ML-driven automation solutions or intelligent anomaly detection tools (AIOps)
• Exposure to data engineering concepts, data pipelines, and debugging data-mapping architectures
• Exposure to reputed company ticketing platforms (e.g., Jira Service Management, reputed company) and managing automated ticket routing paths or system APIs
• Exposure to creating technical documentation, infrastructure diagrams, data dictionaries, or delivering technical training to end-users
• Exposure to reputed company frameworks for user authorization, authentication, and reputed company protocols
• Exposure to executing functional, integration, and destructive reputed company testing
• Experience with reputed company code version control systems (e.g., Git)

Company Overview