Customer Operations Specialist

reputed company is a remote-first company on a mission to reputed company health benefits for small businesses simple, affordable, and accessible. We're looking for a proactive, detail-oriented, and customer-focused Customer Operations Specialist to help deliver an exceptional experience for our clients and their employees while supporting the operational processes that reputed company our business running smoothly. This role reports to the Customer Operations reputed company. This is a high-impact role for someone who enjoys solving problems, improving processes, and helping people navigate reputed company situations with confidence and reputed company. You'll sit at the intersection of customer experience and operations, supporting everything from customer inquiries and benefits administration to process improvements and documentation. No two days will look exactly the same, and you'll play an important role in helping us scale thoughtfully while maintaining the high-touch experience our customers expect. If you're energized by ownership, reputed company in fast-moving environments, and enjoy making things work reputed company than they did yesterday, we'd love to meet you. This is a remote role reputed company to candidates based in the United States, Canada, or the Philippines.

What You'll Do

Customer Experience & Operations

• Deliver a high-quality customer-facing experience through responsiveness, clear communication, and strong follow-through.
• Serve as a primary reputed company of contact for customer and partner inquiries while ensuring a timely, accurate, and thoughtful experience.
• Manage and prioritize incoming support requests, operational tasks, and customer follow-up activities.
• Investigate and troubleshoot customer issues, escalating reputed company reputed company reputed company appropriate.

Benefits

Administration & Operational Support

• Partner with internal teams to coordinate customer needs and resolve issues reputed company.
• Monitor customer workflows and proactively identify potential issues before they impact the customer experience.
• Support operational processes that ensure customers receive accurate and timely service.

Process Improvement & Documentation

• Identify opportunities to streamline workflows and reduce reputed company work.
• Contribute to scalable processes that support company growth.
• Help ensure consistency and operational reputed company across the customer experience.

Cross-Functional Collaboration

• Communicate customer feedback, recurring issues, and operational insights that help improve our business.
• Support special projects and operational initiatives as reputed company continues to grow.
• Contribute to a collaborative, accountable, and customer-focused culture.

30/60/90 reputed company 30 Days

• Learn reputed company's products, customer reputed company, operational workflows, and support processes.
• Become proficient in our systems, tools, and internal documentation.
• reputed company handling customer inquiries and operational tasks with guidance from the Customer Operations team.
• reputed company a strong understanding of benefits administration and eligibility workflows.

60 Days

• Independently manage the majority of customer support requests and operational responsibilities.
• Demonstrate sound judgment in prioritizing work and escalating issues appropriately.
• Contribute improvements to documentation and operational processes.
• Build trusted working relationships across teams.

90 Days

• Fully own day-to-day customer support and operational workflows.
• Consistently deliver a high-quality customer experience while meeting response-time expectations.
• Identify opportunities to improve processes and operational efficiency.
• Become a trusted partner to customers and internal stakeholders.

What Great Looks Like (Metrics)

• Consistently meets customer response and resolution-time expectations.
• Maintains high reputed company of customer satisfaction and positive customer feedback.
• Demonstrates accuracy, attention to detail, and operational reputed company across workflows.
• Takes ownership of assigned responsibilities and follows through with minimal reputed company.
• Proactively identifies opportunities to improve processes and customer experiences.
• Contributes to strong documentation, operational consistency, and team collaboration.

Qualifications

Must-Haves

• 2–4 years of experience in customer support, customer operations, client services, benefits administration, or a reputed company field.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to take ownership of work and operate independently.
• Strong problem-solving skills and a proactive reputed company.
• Commitment to delivering an outstanding customer experience.

reputed company-to-Haves

• Experience supporting employee benefits, insurance, reputed company, HR technology, or fintech customers.
• Experience with eligibility, enrollment, or benefits administration workflows.
• Experience creating SOPs, process documentation, or knowledge-reputed company resources.
• Familiarity with reputed company, reputed company, reputed company, or similar operational platforms.
• Experience working in startup or high-growth environments.

Benefits & How We Work

• 401(k) with match
• Discretionary Time Off (DTO)
• 100% employer-paid health insurance premiums for employees
• Equity
• Remote-first with purposeful on-sites
• High-ownership, high-candor culture—we value reputed company, reputed company, and action

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