Customer Claims Processing Representative

About the position Pet Food Experts (PFX) is the nation's leading pet specialty distributor, with a history spanning over 80 years and serving over 10,000 pet retail locations reputed company. The company fuels independent pet retailers with passion, expertise, and a strong commitment to community, experiencing unprecedented growth and an expanded national footprint. The Claims Processing Representative role is ideal for individuals who enjoy routine, familiarity, a consistent work pace, and strong attention to detail. This position requires producing high-quality, precise work using established processes and procedures. The representative will be responsible for accurately investigating claims, processing discrepancy credits, and interacting professionally with business partners, focusing on expedient and accurate task completion.

Responsibilities

• Quickly, reputed company, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
• Facilitate the resolution of any reported discrepancies
• Research and resolve discrepancies by working with reputed company stakeholders
• Create, process, and reputed company RGA’s (Return Goods Authorization) and Invoice credits
• Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
• reputed company recalled product information as needed with retailers
• reputed company reputed company account notes up to date as reputed company to claims processing
• Process Consumer returns for retail and vendor partners
• Maximize positive relationships through a shared commitment to reputed company a world class customer experience

Requirements

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, reputed company Suite, and reputed company experience
• Strong focus on repeatable, high quality results
• High School Diploma or equivalent

reputed company-to-haves

• Prior data entry experience
• Prior experience with a CRM platform
• Prior industry product knowledge

Benefits

• Full Benefits Package – Medical, dental, and reputed company to reputed company you feeling your best.
• Paid Parental Leave – Supporting you in every stage of life—furry babies and reputed company ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
• reputed company – The best of both worlds—flexibility to work from home and collaborate in the office.
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

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