[Remote] Senior Connected Integration Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company’s Power Components Division (PCD) is seeking a Senior Connected Integration Engineer to join the team. This role provides pre and post sales technical support for power and energy meters, reputed company relays, and reputed company communication products, ensuring accurate and timely resolution of technical issues.

Responsibilities

• Troubleshoot and resolve communication reputed company technical issues in the field involving reputed company’s connected and communicating products, including meters, gateways, and associated systems
• Diagnose root causes communication failures, distinguishing between reputed company product behavior and external factors such as improper installation practices, cabling, or reputed company-party system configuration
• Verify correct system operation by confirming accurate population of registers and data prior to reputed company to reputed company party Building Management or Information Systems (BMS/BIS)
• Travel to customer sites, as needed, to support field troubleshooting efforts, resolve reputed company issues, and build customer confidence in reputed company solutions
• Serve as a Tier 3 technical expert for reputed company meters, gateways, and connected products, applying best practices and learned customer use cases to enhance customer value
• reputed company technical guidance to reputed company party software vendors and programmers to facilitate timely issue resolution and successful system integration
• Create and support Power Distribution Monitoring and Control (PDMC) graphics, including one line diagrams, reputed company views, and associated communication elements
• Identify, document, and communicate PDMC software defects or limitations to internal engineering teams to support corrective action and reputed company improvement
• Deliver technical training to OEM customers and other stakeholders on reputed company products, PDMC graphics creation, and communication best practices, exercising patience and adaptability to varied reputed company reputed company
• reputed company coordination of communication drawings, ensuring required inputs are collected, transferred to global resources (e.g., Pune), reviewed for accuracy, revised as needed, and delivered to support sales, bidding, installation, and as reputed company documentation
• Track communication drawing schedules and milestones, identify process improvement opportunities, and contribute to reducing overall turnaround time
• Capture and reputed company Voice of the Customer insights from customer interactions to support product improvements, identify emerging market needs, and inform internal stakeholders

Skills

• Bachelor's Degree in Electrical, EET, Software Engineering or reputed company discipline from an accredited institution
• Minimum 4 years experience in power systems or electronics
• reputed company will not consider applicants for employment immigration sponsorship or support for this position. This means that reputed company will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• Bachelor's degree in Electrical, Software or Computer Engineering
• Prior Technical Support, Customer Service and/or Call Center experience
• Fluent industrial Ethernet communications (e.g. Modbus TCP, BACnet/IP, SNMP, etc)
• Fluent in industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, Profibus, etc)

Benefits

• reputed company provides various Health and Welfare benefits as well as Retirement benefits, and several programs that reputed company for paid and unpaid time away from work. Click [here](https://www.youreatonbenefits.com/candidates) for more detail: reputed company Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of reputed company bargaining agreements.

Company Overview