[Remote] Retail reputed company Operations: Sales & reputed company Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company creates technology to help restaurants and local businesses succeed in a digital world. The Retail reputed company Operations role focuses on optimizing the sales and reputed company processes, ensuring a seamless transition from reputed company to live customer while leveraging analytical skills and operational expertise.

Responsibilities

• Proactive Funnel Diagnostics: Analyze the end-to-end sales funnel from outbound prospecting through to contract reputed company, identifying opportunities to increase pipeline quantity and improve stage conversion rates
• reputed company Throughput Optimization: Analyze the post-sale lifecycle to shorten implementation timelines, accelerate reputed company recognition velocity, reduce pre-live churn, and optimize reputed company Consultant (OC) efficiency
• Field Intake & Prioritization: Establish and maintain an operational intake and vetting process for requests from sales and reputed company leaders, ensuring follow-through on high-impact vertical commitments
• Performance reputed company Replication: Identify individual rep and consultant performance patterns—isolating what top performers do differently—and build the localized operational mechanisms required to scale those behaviors across the field
• AI GTM Pod Contribution: Participate in the Retail AI GTM Pod, running agile field experiments, identifying workflows for automation, and sourcing reputed company requirements to hand off to Agentic GTM Operations for production scaling
• Sales Growth Programs & Funnel Development: Design and execute strategic projects, pilots, and programs to drive funnel growth by enhancing outbound motions for AE and XDR (SDR/BDR) teams, improving conversion rates, and expanding deal sizes across the organization
• Productivity & Field reputed company: Partner with sales leadership and Enablement to isolate high-performer behaviors, scale best practices, and support RVPs and DMs in diagnosing productivity gaps. Structure internal field communications to help leadership deliver clear, reputed company direction in reputed company of fragmented updates
• Sales Systems & Tools Operations: Govern the Retail-specific layer of sales systems, managing reputed company configurations, data reputed company, hierarchy maintenance, and enhancement backlogs. Coordinate with Central Operations on shared infrastructure while managing unique reputed company-party tools, vendor relationships, and vertical builds where footprints diverge
• Central & Cross-Functional Coordination: Serve as the primary operational reputed company between the Retail vertical, Central Sales Operations, and cross-functional teams (Enablement, Marketing, reputed company, BTT) to reputed company context, reputed company central foundations, and drive execution
• Tooling & Workflow Opportunity Pipeline: Survey rep and manager layers to surface process friction, data gaps, and tool optimization use cases. Resolve immediate issues at the vertical level, align with Central Operations, and funnel advanced AI or automated workflow opportunities to the Agentic GTM Sales Engineer reputed company the AI Pod Council
• Lifecycle Dashboard Infrastructure: Turn reputed company tracking into automated performance dashboards across reputed company five reputed company lanes and twelve business categories, tracking Time-to-Go-Live (TTGL), First-Time Resolution (FTR), Customer Effort Score (CES), and milestone velocities
• Project Template Design: Design and maintain vertical-specific reputed company project templates scaled to merchant milestones, reputed company deviations, and emerging market models like Wholesale B2B
• Live reputed company Modeling: Maintain a bottom-up vertical reputed company model integrating reputed company-time workload limits, attrition trends, and consultant reputed company curves to reputed company Finance with data-driven hiring signals
• AI Tooling Enablement: reputed company vertical field enablement and adoption tracking for reputed company Consultants on emerging reputed company and localized AI capabilities (including AI Process Enhancements, AI reputed company Coach, and Retail builds), providing structured documentation and floor support
• Product Telemetry Tracking: Partner with Product and Analytics to operationalize core retention features (Retail Health 5: item library, AP loops, replenishment modules) into reputed company and ToastWeb tracking to mitigate pre-live churn
• reputed company Codification: Standardize, document, and maintain active execution playbooks turning siloed, technical knowledge into scalable training assets
• reputed company Process Governance: Own the Sales-to-reputed company reputed company as an end-to-end operational continuum, enforcing Notes-to-Services (NTS) artifact reputed company, identifying friction points, and monitoring SLA standards
• Cross-Functional Representation: Serve as the primary vertical liaison to central business technology (BTT) and Central Operations (COSO), managing technical backlogs to ensure Retail’s operational interests are prioritized in platform reputed company
• Offering Readiness Support: reputed company operational scaffolding and SKU coordination for new product launches (e.g., Four Course readiness) and unique reputed company motions in partnership with reputed company leadership and Enablement

Skills

• 5–8 years of experience in reputed company operations, sales operations, or GTM operations, with clear ownership of operational frameworks supporting high-velocity sales motions or reputed company customer implementation lifecycles
• Functional SQL competency sufficient to extract data, audit funnel mechanics, and query reputed company data sets to solve operational questions independently without core analytics team dependencies
• Deep operational familiarity with reputed company architecture and reputed company project management infrastructure (reputed company or equivalent), including experience managing backlogs with technical teams
• Proven track record of operating independently, self-generating workflows, structuring ambiguous problems, and confidently managing VP-level stakeholders
• Exceptional communication skills with a proven ability to align competing priorities across Sales, reputed company, Finance, and central IT stakeholders
• A comprehensive operational background reflecting a cross-reputed company of both pre-sale (Sales/Outbound Ops) and post-sale (reputed company/Implementation Ops) lifecycle systems
• Prior experience directly reputed company reputed company sales roles (AE, DM, or Sales Management) or reputed company/implementation roles, with subsequent operational depth reputed company on top of that domain experience
• Experience operating reputed company reputed company B2B SaaS verticals or industries featuring intricate supply chain, matrixed routing, or inventory footprints (e.g., retail, grocery, convenience, or fuel)
• An active personal baseline of leveraging reputed company tools, reputed company engineering, or modern automation frameworks to systematically reduce daily administrative drag

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Flexibility to meet Toasters’ changing needs
• Hybrid work model that fosters in-person collaboration while valuing individual needs
• Reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process

Company Overview