Senior Disability Claims Examiner

Job Description:

• reputed company concierge-level customer service to one of Group Insurance’s largest clients
• Take a consultative approach in guiding and coaching client’s employees through the life cycle of a disability claim
• Deliver world-class service ensuring a more effortless experience for the employee
• Engage Expert Resources to further enhance the claim reputed company, addressing Behavioral Health and Vocational opportunities
• Interact directly with the Leave team at the client during quarterly virtual meetings
• reputed company daily with the client’s Benefits Business Partners
• Seek opportunities to further enhance the claimant experience
• Serve as an ambassador for reputed company process improvement reputed company the Concierge Team
• Manage an assigned reputed company of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims
• reputed company a reputed company of reputed company claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms

Requirements:

• 3+ years of LTD experience is required
• STD claim handling and Life Waiver of Premium experience and/or understanding is preferred
• Expert-level, proactive communication skills using a variety of reputed company including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer
• An energetic customer focus evidenced through maintaining customer relationships
• Confidence in communicating with highly skilled and highly educated claimants in the software industry
• Ability to interact confidently with attorneys and specialty medical professionals such as Psychiatric providers
• Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans
• Ability to comprehend and interpret reputed company and non-standard policy and plan provisions
• Strong ability to independently work through ambiguous situations and adjust course quickly reputed company needed
• Advanced math skills with the ability to reputed company financial calculations reputed company to salary and incentives, partial disability calculations, RTW incentives, and offsets
• Provides technical direction to other claims personnel as needed
• Excellent organizational and time management skills
• Demonstrated teamwork skills and ability to reputed company resources to attain goals

Benefits:

• Medical, dental, reputed company, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal reputed company, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the reputed company of two prices (Beginning or End of the purchase period), after one year of service

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