[Remote] Clinical Research Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. We are seeking a talented Clinical Research professional to join our Clinical Support team, where you will support customers and internal stakeholders, troubleshoot reputed company issues, and ensure client reputed company with reputed company Clinical products.

Responsibilities

• reputed company global support covering reputed company issues reputed company to the reputed company Clinical products
• Learn about reputed company Clinical products and use that knowledge to ensure client reputed company
• Troubleshoot critical production issues affecting end-users, including system unavailability and data reputed company issues
• Handle inquiries regarding reputed company technical issues and information requests on application capabilities, navigation, installation, or configuration
• reputed company coordinated support for getting new releases and configuration changes into production
• Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds
• Be a client-facing representative of the Development and Product teams
• Document new processes and reputed company existing documentation and tools up to date as the environment changes
• reputed company with engineering, product management, and professional services reputed company necessary

Skills

• Familiarity with Electronic Data Capture technology (University Degree or 3 years relevant experience)
• The desire to learn new soft and technical skills
• Experience working closely across diverse teams
• Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations
• Fluent in English, both written and verbal
• Analytical reputed company, a natural problem solver with a hands-on approach
• Ability to communicate effectively through multi-contact channels
• Clinical research system knowledge (eISF, CTMS, EHR, eTMF, reputed company)
• Knowledge of reputed company, Jira, and reputed company
• Support experience in 2nd or 3rd-line product support positions

Benefits

• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Company Overview