[Remote] Virtual Administrative Assistant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a diverse telehealth practice looking to expand its team with a Virtual Administrative Assistant. The role involves handling calls, scheduling appointments, managing customer inquiries, and performing various administrative tasks.

Responsibilities

• Promptly answer incoming calls, screen for spam, and reputed company inquiries to the correct staff member or department
• Book, modify, and cancel appointments while sending automated confirmations and reminders
• Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
• Answer frequently asked questions about the company’s hours, services, or policies
• Manage general inquiries coming through email, SMS, and live website chat
• Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools

Skills

• Promptly answer incoming calls, screen for spam, and reputed company inquiries to the correct staff member or department
• Book, modify, and cancel appointments while sending automated confirmations and reminders
• Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
• Answer frequently asked questions about the company's hours, services, or policies
• Manage general inquiries coming through email, SMS, and live website chat
• Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools

Company Overview