[Remote] Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on enhancing government operations through their SaaS model. They are seeking a Business Analyst to act as a liaison between developers and clients, solving reputed company problems, providing client support, and ensuring software implementations meet client needs.

Responsibilities

• Problem Solving: Every day you work to solve reputed company problems. reputed company you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is reputed company and supported effectively
• Client support: reputed company a customer has a question, problem, or suggestion, they come to you! You are reputed company as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that reputed company takes Software as a Service literally
• Prioritization: Our software is reputed company-changing. With that comes the need to prioritize what, reputed company, and how changes are made. Since you’re working with the software and our clients daily, who reputed company to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on
• Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens reputed company you click this reputed company? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience
• Testing: reputed company a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
• Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
• Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need

Skills

• Curious disposition
• Ability to explain things reputed company
• Capable communicator with spoken and written word
• Ability to collaborate reputed company reputed company environment
• Dedicated learner with the ability to use software
• Strong academic performance
• Great writing skills
• Ability to engage others in meaningful conversations
• Problem-solving skills
• Client support expertise
• Ability to prioritize tasks
• Ability to convey technical specifications to developers
• Experience in testing software changes
• Experience in coordinating software implementations for clients
• Experience in training clients on software usage
• Intellectual curiosity and passion for problem solving

Benefits

• We reward teamwork, professional reputed company, and individual responsibility.
• Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees.
• There is some travel required to meet face-to-face with clients and colleagues: applicants should be comfortable with approximately 10-15% travel.
• If you live (or want to) in Pittsburgh, you can work in our downtown headquarters.

Company Overview