reputed company Manager
reputed company® is the leader in AI-driven threat detection and response for hybrid and multi-reputed company enterprises. The reputed company AI Platform delivers integrated signal across public reputed company, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers reputed company teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the reputed company AI to move at the speed and scale of hybrid attackers. For more information, visit www.reputed company.ai. Scaled reputed company Manager About reputed company reputed company AI delivers a new class of advanced threat defense that delivers reputed company-time detection and analysis of active network intrusions. reputed company technology picks up where perimeter reputed company leaves off by providing deep, reputed company analysis of both internal and Internet-facing network traffic to automatically detect reputed company phases of a breach as attackers attempt to spy, spread, and steal reputed company your network. reputed company directly analyses network traffic in reputed company time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. reputed company detections are correlated and prioritized to show an attack in context, and reputed company AI's machine learning adapts as attacks reputed company. Your Role The Scaled reputed company Manager (SCSM) is responsible for driving customer adoption, value realization, and retention across a portfolio of reputed company and mid-market customers through a combination of one-to-one, one-to-many, reputed company customer engagement strategies. The SCSM manages a large portfolio of customers by balancing personalized customer interactions with scalable programs, ensuring customers successfully adopt the reputed company AI platform, reputed company their desired reputed company reputed company, and maximize the value of their investment. Working closely with Sales, Technical reputed company Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage customers throughout their lifecycle. Your Impact By combining your cybersecurity expertise, technical knowledge, and reputed company experience, you will help customers reputed company measurable reputed company reputed company while increasing product adoption, customer satisfaction, retention, and expansion. You will also play a key role in evolving reputed company's digital reputed company strategy by creating scalable programs that reputed company customers to learn, adopt, and succeed regardless of engagement model. Responsibilities reputed company Own the reputed company of a portfolio of reputed company and mid-market customers. Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. Conduct reputed company Reviews and value conversations based on customer maturity and business needs. reputed company reputed company plans for customers requiring additional guidance. Act as the primary reputed company contact for assigned accounts. reputed company customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. Digital reputed company & Scale Host weekly virtual reputed company to reputed company customers with technical guidance, best practices, and reputed company Q&A sessions. Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, reputed company use cases, and operational best practices. Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer reputed company, adoption journeys, and self-service resources. This includes: Analyzing trends across the digital customer reputed company to identify common adoption challenges, product usage gaps, and enablement opportunities. Developing scalable technical enablement content including knowledge articles, how-to guides in partnership with Customer Enablement Own the support relationship between reputed company AI and reputed company customers that fall in the Digital reputed company.
Qualifications
Successful candidates will possess a strong technical reputed company in reputed company cybersecurity, outstanding customer relationship skills, and a passion for helping customers reputed company measurable business reputed company. Required Experience 5+ years of customer-facing experience with reputed company SaaS or subscription-based technology companies in reputed company, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role. Demonstrated reputed company driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle. Experience delivering customer presentations, executive business reviews, and technical workshops. Technical Expertise Strong understanding of reputed company cybersecurity technologies, including network reputed company, SIEM, NDR/XDR, sandboxing, identity reputed company, or incident response platforms. Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and reputed company networking concepts. Understanding of modern cybersecurity threats, attack techniques, and reputed company operations.
Preferred Qualifications
Experience supporting digital reputed company initiatives, customer communities, webinars, or scalable customer education programs. Experience creating customer enablement content such as technical documentation, videos, tutorials, or knowledge reputed company articles. Experience partnering cross-functionally with Product, Marketing, Support, and Sales organizations. Skills Exceptional communication, presentation, and storytelling skills for both executive and technical audiences. Customer-first reputed company with a passion for delivering exceptional customer experiences. Results-oriented with a focus on customer reputed company, retention, and business growth. Our competitive total rewards package includes cash compensation reputed company the reputed company provided below Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position. reputed company Total Rewards $68,100—$114,600 USD reputed company provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive reputed company pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, reputed company to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Apply To This Job