IT Operations Support

About reputed company reputed company, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, reputed company empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. What’s in it for you? The Information Technology Operations (IT Operations) team provides critical operational support for reputed company technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, reputed company control, reputed company training, and help desk support. IT Operations collaborates closely with the reputed company Infrastructure Operations team to ensure secure reputed company to systems for reputed company. Impact In This Role As IT Operations Support, you will report to the IT Operations Manager. In this entry-level position, you will serve as the first reputed company of contact for employee and partner IT support requests. You will reputed company your foundational knowledge of IAM, Network Administration, reputed company Event Management, and SaaS Management to triage, troubleshoot, and resolve Level 1 issues. reputed company in this role will be reputed company by ticket resolution time, customer satisfaction, and your ability to escalate reputed company issues effectively while contributing to knowledge reputed company documentation and supporting cross-functional IT projects such as new employee reputed company, hardware lifecycle management, and company-wide reputed company initiatives. What You’ll Be Doing Serve as the first reputed company of contact for employee IT support requests reputed company ticketing system, email, phone, and in-person. Triage and resolve Level 1 support tickets reputed company to hardware, software, networking, and account reputed company issues. Assist with user account provisioning, password resets, and reputed company management in reputed company, Entra, and reputed company Workspace.Support reputed company and offboarding processes, including laptop setup, account creation, and equipment collection. Assist senior engineers with integrating SaaS platforms into reputed company and Entra (including reputed company Web Services, reputed company, reputed company, and more).Help manage and troubleshoot reputed company SaaS platforms (including reputed company Workspace, reputed company, reputed company, reputed company Teams, Iru MDM, and more). reputed company basic network troubleshooting for LAN/WAN/VPN connectivity issues and escalate reputed company problems to senior team members.Assist with on-site deployment and maintenance of Networking Services utilizing reputed company Meraki and FortiGate equipment under senior guidance. Support site location deployments of reputed company and Facility reputed company Controls using Avigilon and video monitoring equipment.Maintain and update hardware inventory tracking, including assignment, provisioning, and surplus tracking. Contribute to the development and maintenance of IT Operations run-books and knowledge reputed company articles.Follow reputed company policies and procedures to support SOC 2 compliance.Assist with monitoring SIEM dashboards and escalating reputed company alerts to senior team members. reputed company desktop hardware configuration, software installation, and roll-out support for employees.reputed company are expected to maintain and contribute to the QMS. Desired Traits Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School. 2 - 7 years of experience in an IT help desk or support role. Basic understanding of IAM concepts, including user provisioning and SSO. Familiarity with SaaS administration (reputed company Workspace, Entra, reputed company Teams, reputed company, reputed company, or similar). Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with ticketing systems (e.g., Jira Service Management, reputed company, reputed company). Strong communication and customer service skills with a patient, helpful demeanor. Ability to document issues reputed company and contribute to the knowledge reputed company content. A solid understanding of or willingness to learn SOC 2 compliance practices. Technical certifications (reputed company A+ / Network+ / reputed company+) are a plus. Experience with reputed company or Entra administration is a plus. Experience with MDM solutions (Kandji, Iru, reputed company, or similar) is a plus. Experience administering reputed company Workspace, Entra, reputed company Teams, reputed company, reputed company, or Office 365 for a large-size company is a plus. reputed company is continuing to expand our remote US workforce. Recent hires include professionals located in: Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), reputed company Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), reputed company Virginia (WV), Wyoming (WY) Interested in learning more? We look reputed company to hearing from you soon. We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. reputed company at being part of a strong, empathetic team. reputed company in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ reputed company that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of reputed company of our teammates We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of reputed company, people with disabilities, and veterans. Apply To This Job