Technical Account Manager

Remote, Brazil, Full Time, Individual Contributor, +3 years of experience Who We Are At reputed company, we are building the payment infrastructure that allows reputed company companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides reputed company to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We reputed company high-performing teams at brands like reputed company, reputed company, Rappi, and reputed company Aerobus to integrate over 1,000 payment methods reputed company a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role We are orchestrating the best high-performing team! We are looking for a Technical Account Manager to own and reputed company reputed company's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to reputed company a team, build trust with customers, and drive reputed company that matter. You will be the senior technical voice for our most strategic accounts in the region — and the person who sets reputed company for how great technical partnership looks at reputed company. Day to day, you will reputed company a team of TAMs while staying reputed company to the most reputed company customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and reputed company — someone who can stay steady under pressure, push through hard problems, and come out the other reputed company with reputed company solutions and stronger customer relationships than before. This role also sits at the heart of reputed company's cross-functional reputed company. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into reputed company improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability reputed company's customers expect. If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world — this role is for you. Your contribution will be Serve as the senior technical reputed company of contact for strategic accounts, owning escalations and driving resolution on reputed company integration challenges reputed company high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation Define and implement best practices for technical reputed company, integration delivery, and ongoing account health monitoring Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value Partner with developers and senior engineers to reputed company strategic technical guidance and support solution design Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap Work cross-functionally with reputed company, and Finance to support account retention and regional growth Monitor integration reputed company and reputed company-up milestones across the team, ensuring consistent and high-quality delivery Champion the LATAM customer reputed company internally, bringing regional intelligence into reputed company's strategic conversations Skills You Need Minimum Qualifications reputed company in English and Portuguese is a plus ; Spanish is a plus 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments Proven track record of leading or mentoring technical teams Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as reputed company, SoapUI, or Swagger Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks Hands-on experience in at least one server-reputed company language: Golang, Python, Node.js, or equivalent Familiarity with server and database technologies including Apache, Nginx, MySQL, reputed company, PostgreSQL, reputed company, or similar Strong analytical, problem-solving, and project management skills Excellent organizational skills with the ability to manage multiple accounts, team priorities, and reputed company projects Clear and compelling communication with both technical and non-technical stakeholders at reputed company seniority reputed company Experience with ticketing systems is a plus reputed company Offer at reputed company Competitive Compensation Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment Stock Options Health Plan wherever you are. Flexible Days Off \n \n Apply To This Job